An update from our Managing Director

24 Mar

What are Mosaic's current protocols?

Following the Prime Minister’s address yesterday evening, I’d like to update all our clients as to where we are and our current protocols. Since Mosaic Fulfilment Solutions was founded over ten years ago we’ve always strived to do the right thing, support our clients and provide safe and secure solutions and that is not going to change.

The website is clear with regards to the provision of Key Public Services which includes charities and we are providing vital banking facilities to many charities, many of whom have launched emergency appeals to support the most vulnerable in our society. We are committed to seeing that these vital funds reach the charities who have asked for our help. We have launched new measures in the post room to achieve this and we endeavour to maintain our commitment to you as best we can. We also support our clients in the distribution of Food and Other Necessary Goods and whilst many brick and mortar shops are ordered to shut their doors, our clients and your customers are relying on online orders. We are here to fulfil these orders as best we can throughout this crisis.

As the Covid-19 pandemic continues to escalate, we need to control matters as much as possible and keep Mosaic a safe working environment. The York House site is a remote location, in which the main staff use private transport to access the site.

The following protocols were discussed yesterday ahead of the Prime Minister’s address and are either already in place or being introduced as quickly as possible:

Post-Room and Banking
  • All data processors are working remotely via our secure infrastructure
  • Staff required to work onsite dealing with physical documents including opening or mail and scanning of documents are suitably spaced apart
  • The post room is to self contain, using a separate entrance and washroom facilities available
  • Nobody other than a member of the post room team is to enter the post room
IT Services
  • Our IT team can all access required systems remotely and securely and are currently working from home
  • IT staff are using the main entrance only
Client Services
  • The majority of our client service teams are working from home utilising our secure IT infrastructure, those onsite have adopted distance working via alternate desks and we are using weekly staff rotation
  • Staff onsite to use the main entrance only
Contact Centre
  • We are working with our telephony provider to install remote call handling supporting home working which we’ve been advised will be available by Friday this week
  • We’ve reduced staffing numbers to comply with the distancing guidelines, staff onsite are spaced out as required using alternate desks
  • Staff on-site to use the main entrance only
  • The size of the warehouse allows people to space out as required
  • Staff to use a dedicated entrance only
  • Nobody other than a member of the warehouse team to enter the warehouse
Print Room
  • People working onsite to space out as required
  • The print room is to self contain, use the side door only to enter and exit the building and washroom facilities available
  • Nobody to enter the print room unless necessary and adhere to keep a safe distance from co-workers
  • Finance can all access required systems remotely and are working from home
Company Directors
  • Alastair is working remotely whilst Duncan continues to remain onsite.

As the situation evolves we will endeavour to keep everyone updated via our social media channels and via our mailing list, if you haven’t already done so we urge you to subscribe for the latest updates here.

As always if you have any questions or require further clarity please do get in touch.

Best Regards,


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MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response



If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.


Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.


We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.