Our Story


Mosaic Fulfilment Solutions was founded in 2009 and over a decade later not only are we a large and highly regarded 3PL providing end-to-end outsourced business services to a broad range of clients across the retail, eCommerce and FMCG industries, but we are a significant supplier to the not-for-profit sector.

As our clients have grown, we have followed the same growth trajectory, becoming a fully interactive provider for e-fulfilment, payment and donation processing, in addition to warehouse and posting facilities, digital mail, secure document and storage facilities, and dispatch and courier management.

Learn more about Our Group


Mission & Vision

While our range of services has evolved vastly since our conception in 2009, our core foundations remain the same.


“We support our clients to operate more efficiently, communicate with their customers more effectively, ultimately we help them grow.”

How: We achieve this by constantly investing in technology, our people and processes.

What: Delivering industry leading response handling, transaction processing and fulfilment services.


“To provide customer service excellence, using cutting edge technology and delivering solutions that delight our ever-growing clients and industry sectors.”

Our Story

From the beginning

  • Acquisition Notice: Thorn Distribution Ltd

    Acquisition Notice: Thorn Distribution Ltd

    We are thrilled to announce the recent acquisition of Thorn 3PL Services Ltd. The deal will support Mosaic in increasing its capacity, further enhancing its technology-led services, and expanding its footprint across the North.

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    Apr 2021

    Business Growth

  • Cyber Essentials

    Cyber Essentials

    Mosaic is delighted to announce we have been certified to hold the Cyber Essentials standard.

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    Oct 2019

    Business Growth

  • Acquisition Notice: CFP Lotteries & Raffles

    Acquisition Notice: CFP Lotteries & Raffles

    Mosaic have acquired an interest in dedicated charity lottery provider CFP Lotteries & Raffles.

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    Jul 2019


  • New York House: Grand Opening

    New York House: Grand Opening

    The reconstruction of York House HQ has now been completed.

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    May 2019

    Business Growth

  • DataSeal Accreditation

    DataSeal Accreditation

    We’ve become one of only twenty companies to recieve DataSeal accreditation.

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    Aug 2018

    Business Growth & Certification

  • FSC Certification

    FSC Certification

    Mosaic has become a certified FSC …

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    Aug 2018

    Business Growth & Awards

  • New York House : Announcement

    New York House : Announcement

    The Mosaic Group are delighted to announce the expansion of our York House HQ.

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    Jul 2018

    Business Growth

  • UKWA: Membership

    UKWA: Membership

    We’ve joined the UK Warehouse Association, the UK’s leading logistics organisation with over 700 members.

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    May 2018

    Business Growth

  • Kofax: Certification

    Kofax: Certification

    Mosaic have become an approved technical solutions specialist for Kofax.

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    Mar 2018

    Business Growth & Certification

  • PCI 3.2.1: Certification

    PCI 3.2.1: Certification

    We’re delighted to announce that Mosaic have now recieved its full PCI 3.2.1 accreditation.

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    Dec 2017

    Business Growth & Certification

  • Acquisition Notice: Telebank Ltd

    Acquisition Notice: Telebank Ltd

    Mosaic is delighted to announce it has acquired an interest in Telebank Ltd.

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    Sep 2017


  • Acquisition Notice: Committed Giving Ltd

    Acquisition Notice: Committed Giving Ltd

    Mosaic Fulfilment Solutions has acquired an interest in Committed Giving.

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    Aug 2017


  • DMA


    Mosaic Fulfilment Solutions are proud to have a membership with the Data & Marketing Association (DMA), seeking to guide and inspire industry leaders, to advance careers and to nurture the next generation of aspiring marketers.

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    Oct 2016

    Business Growth



Our Awards

Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response



If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.


Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.


We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.