Account Management

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Mosaic Fulfilment Solutions provides a unique, transparent, full-service solution for both donation response fulfilment and charities with an online charity shop.

As an extension of your team, we work tirelessly to ensure that you have the information and input you need to assess how your campaign is performing and adhere to strict KPI measures for post sortation, opening, processing, scanning, banking one-off payments and direct debits, and thanking bespoke to your individual requirements. We have tailored our solutions to the way fundraisers work today. Our cloud based online portal will allow full transpareny for Charity Trading eCommerce managers and an account manager to optimize growth plans and drive additional income.

When working with Mosaic, you will have an experienced sector-specific Account Manager to support your organisation to achieve your fundraising targets. We are continually innovating and investing. For Mosaic, this innovation, combined with recent acquisitions, have enabled us to provide our charity clients with a world-class donation package.

Account Management - Mosaic Response

Together with Telebank Ltd, CommittedGiving and CFP Lotteries & Raffles, Mosaic provide one of the most comprehensive donation processing solutions in the market today, supplying everything from the initial strategy through to payment processing.

In addition to this, MiCRM, a module of our IT Ecosystem, MiWorld, allows you to integrate all your supporter interactions on the phone or online, offering a truly omnichannel solution. A simple central system safely transforms your central administration and enhances in-house team collaboration, ultimately improving the supporter experience.

The MiCRM module can be designed and tailored to meet your exact organisational needs so that you can achieve the best results.



  • The ability to import from telephone, online and other third parties
  • A centralised and single view of the supporter, showing “one version of truth”
  • The ability to see all supporter transactional information
  • GDPR consent preferences
  • Powerful API links & integrations
  • A full view option to download forms (and cheques if applicable) if you add on MiImage, a module extension pack
  • The option to select campaign or image snapshots (e.g., high-value donations or Gift Aid responses) and download them, or schedule an automated extract of images and metadata to a secure FTP location
  • A direct link into “Thanking” print production techniques using our in-house print and direct mail facility

Get in touch to learn more

Print on Demand - Mosaic

Donation Processing

Mosaic can also support your charity with payment or donation processing using MiWorld. Within our IT Ecosystem, you have access to a number of secure payment gateways, including Card, Direct Debit, Standing Order and market-leading physical banking processes.

We make every effort to operate in compliance with the latest standards of data security to ensure donations are processed safely, and our accreditations are proof of this. MiWorld is compliant to the Payment Card Industry Data Security Standards (PCI DSS) (version 3.2.1), meets strict encryption protocols, and is fully GDPR compliant. In addition, the MFS Group operates to ISO27001 standard and we are Cyber Secure and DataSeal Accredited.

Direct Debit Solutions

Payment Processing - Mosaic


MiWorld is Mosaic’s IT Ecosystem, developed to help us deliver flexible response handling, processing and fulfilment solutions for charities. We have a wide range of systems available to suit all budgets.


MiWorld - CTA

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response



If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.


Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.


We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.