Account Management

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Mosaic Fulfilment Solutions provides a unique, transparent, full-service solution for both donation response fulfilment and charities with an online charity shop.

As an extension of your team, we work tirelessly to ensure that you have the information and input you need to assess how your campaign is performing and adhere to strict KPI measures for post sortation, opening, processing, scanning, banking one-off payments and direct debits, and thanking bespoke to your individual requirements. We have tailored our solutions to the way fundraisers work today. Our cloud based online portal will allow full transpareny for Charity Trading eCommerce managers and an account manager to optimize growth plans and drive additional income.

When working with Mosaic, you will have an experienced sector-specific Account Manager to support your organisation to achieve your fundraising targets. We are continually innovating and investing. For Mosaic, this innovation, combined with recent acquisitions, have enabled us to provide our charity clients with a world-class donation package.

Account Management - Mosaic Response

Together with Telebank Ltd, CommittedGiving and CFP Lotteries & Raffles, Mosaic provide one of the most comprehensive donation processing solutions in the market today, supplying everything from the initial strategy through to payment processing.

In addition to this, MiCRM, a module of our IT Ecosystem, MiWorld, allows you to integrate all your supporter interactions on the phone or online, offering a truly omnichannel solution. A simple central system safely transforms your central administration and enhances in-house team collaboration, ultimately improving the supporter experience.

The MiCRM module can be designed and tailored to meet your exact organisational needs so that you can achieve the best results.



  • The ability to import from telephone, online and other third parties
  • A centralised and single view of the supporter, showing “one version of truth”
  • The ability to see all supporter transactional information
  • GDPR consent preferences
  • Powerful API links & integrations
  • A full view option to download forms (and cheques if applicable) if you add on MiImage, a module extension pack
  • The option to select campaign or image snapshots (e.g., high-value donations or Gift Aid responses) and download them, or schedule an automated extract of images and metadata to a secure FTP location
  • A direct link into “Thanking” print production techniques using our in-house print and direct mail facility

Get in touch to learn more

Print on Demand - Mosaic

Donation Processing

Mosaic can also support your charity with payment or donation processing using MiWorld. Within our IT Ecosystem, you have access to a number of secure payment gateways, including Card, Direct Debit, Standing Order and market-leading physical banking processes.

We make every effort to operate in compliance with the latest standards of data security to ensure donations are processed safely, and our accreditations are proof of this. MiWorld is compliant to the Payment Card Industry Data Security Standards (PCI DSS) (version 3.2.1), meets strict encryption protocols, and is fully GDPR compliant. In addition, the MFS Group operates to ISO27001 standard and we are Cyber Secure and DataSeal Accredited.

Direct Debit Solutions

Payment Processing - Mosaic


MiWorld is Mosaic’s IT Ecosystem, developed to help us deliver flexible response handling, processing and fulfilment solutions for charities. We have a wide range of systems available to suit all budgets.


MiWorld - CTA

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response