Charity Response

Join the family of around 50 charities trusting Mosaic Fulfilment Solutions with their donation response handling.

  • award winning


  • #1 UK Charity Response and Fulfilment Provider

    UK’s #1 Provider

  • Security and Compliance

    Secure & Compliant

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Mosaic have a strong heritage in payment gateways and security best practices, enabling us to make a smooth transition into servicing the Charity sector 12 years ago.

Today, we have a family of around 50 charities who utilise our donation response handling solutions. As part of our service to the third sector, we have made a significant investment into our IT infrastructure and developed MiWorld, an online portal which makes every charity donation and transaction transparent, visible, and easy to understand.

Through the formation of MFS GroupCo in 2018 who include Telebank and Committed Giving, we solidified our status as a significant supplier to the Charity sector.

Mosaic have a wealth of experience and knowledge of the third sector, and we currently provide response handling solutions from banking and thanking, to virtual gifts and trading eCommerce fulfilment. We work with some of the nation’s largest Not for Profit brands, including Macmillan, WaterAid, Cats Protection and iFAW.

Our charity response offering

Find out more about the customer journey of our charity clients.

Our Process

Making the move

Whether you are moving supplier or taking the leap to an outsourced charity fulfilment partner for the first time, it should not feel like a leap of faith. As a Level 1 PCI DSS accredited supplier, you can be assured that our technology, data integrity and security of our charity payment processing and response handling services are secure. Service is central to our offering, and having confidence in your partner to manage the communication and donation process in the same way as you would do means that you can focus on your core mission without worrying about the operational elements.

Our 115,000 square foot warehouse with 9,000 pallet bays and 50,000 front-facing pick locations can support a range of charity fulfilment requirements.

Whether you are compiling a tender review or looking to move quickly, our experienced client team can get things up and running quickly and simply offering a seamless experience for your supporters.

Ready to get started?


Charity Response Handling

Mosaic and our partners have the specialist knowledge, capacity and experience required to help charities with all of their response handling needs. We deliver omnichannel solutions with the strictest security standards and in the most compliant environments possible.

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Donation Handling

Mosaic assist charities with all aspects of donation management and response handling, utilising our high-tech framework to provide an effective mailroom donation handling solution.

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Mosaic offer seamless eCommerce integration with all of the major marketplaces, shopping carts and major third-party plugins. Whether you’re launching a new venture and aren’t sure on which platform to use or looking to maximise your eCommerce store's effectiveness through Mosaic’s unique MiWorld technology, we can support your business and help your organisation reach its potential.


Online Card Payment - eCommerce Integration Mosaic


Our Awards

Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response