Today, we have a family of over 60 charities who utilise our donation response handling solutions. As part of our service to the third sector, we have made a significant investment into our IT infrastructure and developed MiWorld, an online portal which makes every charity donation and transaction transparent, visible, and easy to understand.
Through the formation of MFS GroupCo in 2018 which includes Telebank Ltd and CommittedGiving Ltd, we solidified our status as a significant supplier to the Charity sector. We are now proud to service over 250 charity clients as a company group, giving us unparalleled expertise and insight into the not-for-profit sector.
Mosaic have a wealth of experience and knowledge of the third sector, and we currently provide response handling solutions from banking and thanking, to virtual gifts and trading eCommerce fulfilment. We work with some of the nation’s largest Not for Profit brands, including Macmillan, WaterAid, Cats Protection and iFAW.
Find out more about the customer journey of our charity clients.
Whether you are moving supplier or taking the leap to an outsourced charity fulfilment partner for the first time, it should not feel like a leap of faith. As a Level 1 PCI DSS accredited supplier, you can be assured that our technology, data integrity and security of our charity payment processing and response handling services are secure. Service is central to our offering, and having confidence in your partner to manage the communication and donation process in the same way as you would do means that you can focus on your core mission without worrying about the operational elements.
Our 115,000 square foot warehouse with 9,000 pallet bays and 50,000 front-facing pick locations can support a range of charity fulfilment requirements.
Whether you are compiling a tender review or looking to move quickly, our experienced client team can get things up and running quickly and simply offering a seamless experience for your supporters.
Ready to get started?