Need Support with Your Charity’s Inbound Calls?
Welcome to Our Charity-Expert Inbound Contact Centre. Our friendly team are highly trained experts. We’ve worked with over 60 charity clients of all sizes for over 13 years. We will support you and your supporters so you can focus on increasing your charity’s impact instead.
Versatile & award-winning Inbound Contact Centre
Our 80-seat award-winning Inbound Contact Centre is second to none and our prices are competitive.
Supporting our valued charity clients seven days a week comes as standard with us, we are open: 8am-8pm Sat-Sat, 9am-6pm Sun, and we have capacity to work 24/7 if required (quote on application).
Our Inbound Contact Centre Services
We are your perfect charity partner – for us, it’s personal, we deliver our services with empathy and a smile
- A charity-expert dedicated supporter service for day-to-day call handling, voicemails, call-backs, emailing, and more
- Dealing with your work overflows
- One-off campaigns including emergency appeals and tv/drtv/radio campaigns
- Donation handling, banking, and thanking
- Charity-compliant payment processing
- Lottery and raffle
- Gift Aid
- In Memoriam
- Cross Selling
- Re-activations and retentions
- Customer service
- Inbound sales call handling
- Order processing
- Event participation support
- E-commerce/shop orders
- E-commerce/shop enquiries
- Membership services
- Emergency donation processing
- Charity trading and fulfilment including e-commerce, pack fulfilment and pack distribution
- Personalised print on demand
- We can also help with your one-off emergency campaigns to providing round-the-clock cover
Carly McGrain - Head of Response
A word from our Head of Response Carly McGrain
"We will support you with those time consuming but critical back-office jobs, administrative tasks, insights and inbound calls, and work overflows, allowing you to focus your energies on increasing your charity’s impact instead."
We're here to help
We understand that people in the not-for-profit sector work long, stressful hours, often multitasking to deliver supporter response, payment processing and charity fulfilment.
We know how this can become overwhelming for you, particularly during peak times and major campaigns.
Let us take the strain when you need us, whether this is for long-term, short-term or for one-off campaigns. We’ll deliver award-winning response, payment processing and fulfilment services painlessly and seamlessly for you.
Contact us today, we will go through your requirements, how we can support you, And provide you with a quick quote.
"'Thank you so much for helping to provide a brilliant supporter journey to all our donors, especially in the Afghanistan campaign - where you covered a record-breaking number of calls. It's hugely reassuring to know we have a dedicated and friendly team on hand - we know it helps us raise more money for refugees. Thank you. You're truly part of the team."
Operations OfficerLong-standing charity client and household name in humanitarian emergency appeals
Friendly & empathetic charity experts
From providing day-to-day assistance to handling your charity's emergency appeals, tv/drtv/radio, and one-off campaigns, our friendly, experienced call centre team are charity experts who will help you and your supporters with empathy and a smile. Whilst making the whole process painless and seamless for you.
Responding to all of your Charity's needs
We'll meet and exceed your Charity's Supporter Response needs, whilst handling your Charity Trading Fulfilment requirements too. Contact us today to discover more.
"Responsive, accurate, clearly experienced in the charity sector and communicate with us really well – your services have made a positive difference to our bottom line! "
Chief Executive OfficerOne of our well-known and long-standing charity clients
The personal touch
We understand that your not-for-profit organisation needs a personal, empathetic service that supports your supporters every step of the way, helping your charity increase its impact.
Call us today to tell us your needs. There is no sales pressure from us, only information and guidance– we also keep it short because we know how busy you are.