Here at Mosaic, we understand that your business is constantly evolving by seeking new opportunities and looking for more efficient and productive ways of working as you grow and change.
To accommodate this, you can speak to our Account Management team at any point to find out how we can help you meet any developing requirements.
Our Account Management team provides one point of contact for eCommerce fulfilment, process changes, KPI reporting, IT development requests, Omnichannel service support. We are there for you as your business evolves and the width and breadth of our services becomes more important to enable your growth, we are here to help your business meet the next challenge.
Your account manager will be able to support
- Day-to-day requests (There are no online support tickets!)
- Offer personal and in-depth advice on how to meet evolving company needs
- Have industry-specific knowledge
- Available for on-site review visits
- Assist with training in any of the element of MiWorld Modules you sign up to
- The ability to import from telephone, online and other third parties
- A centralised view of the customer, showing “one version of the truth”
- The ability to see all supporter transactional information
- GDPR consent preferences
- Powerful API links & integrations
- A direct link into our print on demand variable print production in-house print facility
Mosaic can also support your eCommerce brand with your payment processing needs with the help of our IT Ecosystem, MiWorld. Within our Ecosystem, you can utilise our secure payment gateways for Card, Direct Debit/Standing Order, and market-leading physical banking processes.
You can rest assured that Mosaic offer a fully compliant payment processing solution, as we are proud to hold a number of relevant accreditations, memberships, standards and licenses.
MiWorld is compliant to the latest standard of the Payment Card Industry Data Security Standards (PCI DSS) (version 3.2.1), meets strict encryption protocols, and is fully GDPR compliant. In addition, the MFS Group works to ISO27001 standard throughout our operations and we are also Cyber Secure and DataSeal Accredited.
Mosaic have built a sophisticated IT Ecosystem around our solutions, called MiWorld, so that we can deliver flexible results for our eCommerce clients. Our systems are designed to suit a variety of brands and budgets.