Returns Management

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Even though you may try to avoid them, returns are inevitable for eCommerce businesses, so it’s essential to have an efficient returns management system in place.

There are many reasons why a customer may want to return an item; it could be a size issue, a manufacturing fault, or merely a disliked gift. If you anticipate and prepare for these issues before they arise, you can reduce the risk of losing customers due to frustration over the returns process, encouraging repeat business.

A successful returns management strategy could be the key to keeping your customers happy and loyal to your brand. Mosaic can help you streamline your returns process, not just to improve customer satisfaction, but also to set your business apart from competitors.

Quick & Efficient

Returns management couldn’t be more straightforward with Mosaic. We can process your returns for you, putting resellable goods straight back to stock. Alternatively, you can choose to manage this process yourself through our online portal, MiWorld.

We make the returns process quick and efficient by simply scanning the barcode on the customer’s dispatch note to return the order to the system. Even if the customer has not returned the original dispatch note, we can still search by order number, name or postcode to process the return.

Mosaic can manage your entire order process from start to finish, handling complaints, order changes and any other complications along the way.

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Returns Management - Mosaic


Returns are a key part of your customers’ purchasing experience with your store and shouldn’t be left as an afterthought. Our ten top tips for successful eCommerce returns management should help you to improve shopper confidence and get more repeat purchases.

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