Delivering environmentally responsible e-commerce fulfilment and client response solutions to help your organisation grow

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Our Sustainability approach

  • We deliver ENVIRONMENTALLY RESPONSIBLE business process oursourcing solutions to the eCommerce and Not-for-Profit sectors
  • Our ENVIRONMENTAL COMMITMENT extends from root to branch
  • We are focused on reducing our CARBON FOOTPRINT

We recognise that our day-to-day business activities impact our environment in both positive and negative ways. We take our responsibility to proactively mitigate any harmful effects extremely seriously. Your clients demand sustainability at every touchpoint of the customer journey – and our fulfilment and response solutions deliver this.


Our commitment to our environment looks like this



  • 400 Solar Panels On Distribution Centre Roof
  • 33% Energy Needs Met By Solar Power
  • 150kw Of Power Produced On Site


  • 28-Acre Wildlife Reserve
  • 12,000 Trees
  • 25 Acres Of Wildflowers


  • Rainwater Harvesting Feeds Onsite Lake
  • Protecting the greater crested newt
  • Creating an ecosystem for insects and wildlife


  • Biodegradable packaging
  • Recycle and reuse waste onsite
  • Committed to reducing and eliminating plastic

And the list goes on...

  • 20 electric car charging points in staff carpark
  • Car sharing encouraged and many of our staff share lifts
  • Registered bike-to-work scheme
  • We select partners who are strong on environmental responsibility eg Royal Mail and Parcel Force who were early adopters of the Carbon Trust Standard, and Parcel Force have an ongoing commitment to reduce UKPIL emissions
Distribution Centre
  • Low energy induction and LED lighting across all offices, warehousing and site exterior
  • Passive infrared sensors in warehouse aisles
  • Sustainable lighting measures reduces electricity usage by 75%
  • Electricity reduction messaging maintained across site
  • Adopted City of York Council’s ‘Yorwaste’ recycling scheme
  • Printer cartridges recycled
  • Cardboard waste shredded, recycled and reused on site
Accreditations & Certifications
  • Mosaic Code of Conduct codifies our ethics, corporate social responsibility, and environmental position, and these policies are reinforced during staff induction and our staff handbook
  • Mosaic’s supplier assessment process is part of our ISO 9001:2015 BAS accreditation, and approved suppliers must meet our strict operational, environmental and sustainability standards
  • Packaging strategy is based on refuse, reduce, reuse, recycle and reform, and suppliers are selected on these criteria
  • Digital print room services achieved Forestry Stewardship Council (FSC) accreditation
  • Soil Association Certification
  • In the process of implementing ISO 14001, to include development of an EMS (Environment Management System) and reporting on waste management, environmental impact of all activities (and those of our clients) and full carbon impact assessments on site. We will achieve this accreditation during 2022

Our commitment to sustainable packaging looks like this

  • Biodegradable packaging:
    • Cardboard and paper dispatch notes that are FSC® or PEFC® certified and 100% recyclable
    • Plastic-free mailing bags made from paper starch
    • Eco-friendly paper padded bags
    • Paper-based tape
  • Recycling and reusing waste onsite
  • Committed to reducing and eliminating plastic, specialist cardboard shredder and bailer being introduced in 2022, to replace plastic air pillows, bubble wrap and polystyrene void-fill with recycled shredded cardboard waste
  • Increased use of multi crease boxes reduces need for void fill where possible

Green packaging, your way

From our wide selection of environmentally friendly eCommerce packaging, you can select whichever stock outer packaging you need, and you only pay for what you use. You can also choose from premium white or natural, eco-friendly brown, or kraft finish.

Alternatively, we can help you procure your own bespoke, branded packaging eg for pack fulfilment and subscription boxes. We can store these in our warehouse, ready for packing and shipping your orders.


Fairtrade, Ethical, Eco Friendly or Vegan. No problem

We understand that many of our clients have specific requirements when it comes to sustainability and ethics, and we have years of experience in meeting these precise requirements – whether that is Fairtrade, Ethical, Eco-Friendly, Vegan or other.

We will work with you to understand what your business or organisation needs, and we will provide the sustainable solutions that you and your customers rightly demand.

Our dedicated Account Management team will work with you on the best packaging options for your requirements, ensuring your customers receive their goods in tip-top condition, without costing the earth.

Get in touch today to find out how you can switch to ethical eCommerce packaging that's as scalable and efficient as it is environmentally friendly.


Our commitment to our environmental responsibility has never waivered regardless of the economic conditions around us, whether that was a global pandemic, post-2008 recession or Brexit fallout. For us sustainability is non-negotiable.

Sustainability, wherever practicable, is at the core of my personal and professional life and my pledge is to eliminate plastic and keep our carbon footprint as light as we possibly can.

Duncan Marrison
Chief Executive, Mosaic Fulfilment Solutions


Our Awards

Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response



If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.


Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.


We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.