Having a clear customer view puts you back in the driving seat and allows you to make data-driven decisions and engage with your customers in a way that increases sales.
Mosaic’s holistic view of customer experience has helped many eCommerce brands to grow sales and improve customer satisfaction.
By providing a single customer view, through our IT Ecosystem MiWorld you can view all your customer interactions from an order being picked in the warehouse to a conversation on social media or documented phone call.
Mosaic can safely transform your central administration through a simple core system and enhance in-house team collaboration and efficiency.
Print on Demand
To further add value to your eCommerce brand, Mosaic provide personalised print on demand solutions.
Through our MiWorld IT Ecosystem, we can make the power of print come to life. Our enterprise-grade digital print environment and associated data workflows deliver fully integrated fulfilment solutions, with the option to view the actual output sent within the solution.
The powerful workflows built into our Ecosystem drive brand values and make the virtual world of online shopping a reality.
Our data transformation solution allows secure imports and exports of data in all commonly used formats. This is fully automated and audited, with an optional module to allow you to export templates for campaigns.
Mosaic create the most secure physical and digital environments possible for our clients, safely storing customer data in our ISO27701 approved IT Ecosystem, MiWorld. Our memberships and accreditations reinforce our position as an industry champion for security, giving you total peace of mind.
Improve customer engagement with our print-on-demand solutions
Online shops are different from brick-and-mortar stores in that, once a consumer clicks the ‘buy’ button and later receives their purchase in the mail, this is usually the end of their physical journey with a business. Mosaic’s print-on-demand facilities help online retailers to continue the customer journey through the power of print.
Mosaic have built a sophisticated IT Ecosystem around our solutions, called MiWorld, so that we can deliver flexible results for our eCommerce clients. Our systems are designed to suit a variety of brands and budgets.