Our client ISOtunes® have an online business selling award-winning hearing protectors from pioneering US-based company Haven Technologies, a consumer safety product company from Indiana.
When Haven Technologies started their business in 2016, their mission was to enhance hearing protection, increase productivity, and promote connectivity, and to do so through merging the latest developments in hearing protection technology with cutting-edge electronics. Their products would be stylish, modern, and lightweight in design.
We think they did a great job of achieving their aims, as this video shows:
From the outset, Haven Technologies were, first and foremost, a customer-oriented business. They wanted to leverage emerging technologies to build the best products and uphold the industry's highest standards in customer service. Having fulfilment solutions which truly delighted their customers was critical to their achieving this.
ISOtunes® and ISOtunesSport approached Mosaic Fulfiment Solutions in 2021 to manage their B2B and D2C distribution and warehousing requirements for the UK and Ireland. They were looking for easy integrations with their existing systems as well as ongoing integrations with all the major online e-tailers supporting drop shipping and direct fulfilment.
Charlie Keyser, UK & Ireland Sales Manager said:
"Mosaic Fulfilment Solutions offered us all that we needed, from easy integration with all current major e-tailers supporting drop shipping and direct fulfilment, to integration with new drop shipping and fulfilment e-tailers as they emerge.
What particularly impressed me was the ease with which Mosaic gave us everything we needed whilst simultaneously supporting financial savings.
Communication was perfect from start to finish with multiple managers attending to us and making sure we had all data required to complete the process.
Our customers didn’t miss a day of promised shipping during the warehouse changeover!”
UK & Ireland Sales Manager
When asked if ISOtunes had recommended Mosaic Fulfilment Solutions to other e-commerce companies, Charlie replied:
“Yes, I would definitely recommend Mosaic to other companies, and in fact I have already done so!”
UK & Ireland Sales Manager
Claire Greaves, Head of Client Services at Mosaic Fulfilment Solutions said:
“IsoTunes® are a lovely client and so easy to work with. They are organised, have a good, clear business strategy; understand their niche and know their product and their sector inside and out. It’s a total pleasure working with them, and we look forward to continuing to support them with our fulfilment solutions every step of the way.”
Head of Client Services at Mosaic Fulfilment Solutions
Click here to see how Mosaic's award-winning eCommerce fulfilment services can support your eCommerce journey and drive your business growth, saving you time and money.