Meet Ian, Our Senior Developer

16 Nov
Mosaic

Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth

Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their e-commerce business. Mosaic also delivers client response solutions to help charitable and non-charitable organisations thrive and increase their impact.

Roll on twelve years and Mosaic has grown. We now have over 100 clients in our portfolio and many of these are household names whose online businesses have also grown exponentially. Mosaic’s success is your success!

As entrepreneurs, Mosaic’s founders have the experience and expertise to understand your pain points perfectly and they know how important it is for you to get ahead and stay ahead of the e-commerce pack. Mosaic looks to smooth your spikes and to boost your growth exponentially through its superior technology and proactive, motivated staff who are experts in the field.

At Mosaic we invest heavily in our technology: we have the latest warehouse management systems in place in our 150,000 sq ft distribution centre; we have developed our own IT Ecosystem and Online Portal called MiWorld™, and our bespoke and off-the-shelf SaaS products are written and managed in house by our team of 16 software developers based at York University Science Park.

Mosaic’s CEO Duncan Marrison said:

"My brief to our IT developers is quite simple. It is to deliver the best client solutions in the fulfilment and client response sectors. We do not just fix our clients’ current issues, we also anticipate trends and solve future issues which clients may not even have considered yet. We help our clients scale painlessly, insulating them from issues which we know would otherwise affect their growth and profitability."

Duncan Marrison Mosaic CEO Headshot

Duncan Marrison

Chief Executive Officer

But don’t just take our word for it. We visited the IT Developer team recently on York University’s campus to see what they had to say about their work. Interestingly, we spoke to each of them separately without revealing the questions beforehand. The uniformity of their responses was fascinating, revealing a team whose values, purpose, vision and drive were totally aligned.

Did they speak in ‘geek’? No. Did they think outside the box? Most definitely. Were they real-world human beings and not IT machines? Absolutely. In this blog, which is one of a series, we chat to one of our Senior Developers, Ian. Read on to discover more.

Ian’s Role at Mosaic:

Currently I am working on billing integrations to support our warehouse management system. I also support clients on a ‘business as usual’ basis, resolving day to day issues they are experiencing with their tech platforms. I find this rewarding because I get to witness daily how we are helping our clients scale up.

I am also involved in identifying Software as a Service (SaaS) products which are most beneficial for our clients.

Ian cropped new

Ian

Senior Developer

Ian’s Career History – From Mars to Secret Bunkers:

I have a postgraduate degree in Software for Commerce and Industry. I started my career building radio equipment for the RNLI, Special Boat Service (SBS) and Special Armed Service (SAS) in my first job as an electronic technician in 1995, signing the Official Secrets Act in the process.

I also built Keanu Reeves’ throat-microphone when he starred in the film ‘Speed’.

Working for Spectratech (then Daniel Europe) I built flow and gas meters; and at Pace Microtechnology, I was part of a team which built the first set top box – which was cutting edge technology at the time.

Things got ‘interesting’ at Monitor Computer Systems, when I was called upon to visit a Portakabin which concealed the entrance to an ex-nuclear bunker, to work on security systems and alarm receiving centres. Upon entering the Portakabin, I was transported down into the bunker via a concealed lift.

At Teledyne Defence & Space, I worked on the only component part of the US Air Force’s Stealth™ bomber which was manufactured outside the US. That part was made in Yorkshire and the company was US-owned so that the Americans could say it was totally US made.

Staying with the space theme, my work at One Web contributed towards bringing the internet to the world via satellite. This entailed trips to Rutherford Appleton’s Space Laboratories in Oxfordshire to verify the various components in a vacuum chamber setting. The said components are now part of the Perseverance Rover on Mars.

This brings me to my current role at Mosaic. You will see from the above that I have worked on major breakthrough projects during my career, which have changed the world and gone to infinity (well, Mars) and beyond. I can say with certaintly however that Mosaic is ‘it’ opportunity-wise.

Mosaic is the single most fulfilling place I have ever worked at. My reasons are several:

  • Mosaic is progressive. It’s a company which you can just sense is going places and the team is particularly dedicated, passionate and hardworking
  • Mosaic’s Directors have the right strategies in place
  • Mosaic’s Chief Executive Duncan Marrison has the right vision

I am pleased to be a part of a fantastic company which is going places, fast!

Quirky facts about Ian:

I am a freeman of York and have the freedom of the city. I was born in York and can trace my roots there back to the Normans. This means that I can drive sheep to market over the Ouse Bridge in York without paying a toll and can keep cattle on The Stray common!

As a freeman of the city, I can also go round proclaiming ‘I am Yorkshire’ around York on Yorkshire Day. I haven’t tried any of these freedoms - yet.

I have also played a leading role in several horror and comedy films over the years, including ‘My Neighbour Stanley’ and ‘Star Now.’ As a bit of an actor, it’s no surprise that one of my favourite board games is Munchkin, which is a satirical card game based on the clichés and oddities of Dungeons & Dragons and similar role-playing games.

For more information on our software solutions for e-commerce and client response, please contact us today on www.mosaicfs.com/contact-us

Mosaic Fulfilment Solutions, York House, Wetherby Road, York YO26 7NH

Website www.mosaicfs.com/charity-solutions

Enquiries:

Tel: 01904 202140

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment

 

MiWorld for Charities

Mosaic MiWorld Response

 

FMCG

If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.

Fashion

Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.

Alcohol

We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.