York-based Russ King has been a goods-in administrator at Mosaic Fulfilment Solutions for two years.
A man of many talents, he’s not only also a trained mechanical engineer but during lockdown he built a bar in his back garden – complete with fairy lights – to entertain friends when restrictions allowed.
At Mosaic, Russ puts his skills to work managing the booking slots for clients’ goods headed for the warehouse by lorry or courier. Mosaic staff look after these products at every touchpoint of their journey, from transporting box-laden pallets from the lorry into the warehouse by forklift; to checking deliveries are accurate and barcoded; and transporting boxes into storage so they’re ready for picking when customer orders come in from the client’s website.
Before accepting a booking request, Russ checks the facility’s physical capacity and ensures enough staff can be assigned to handle the goods once they arrive. With over 100 clients, boxes are constantly moving in and out of Mosaic’s warehouse but the warehouse managers know exactly what items are arriving in the warehouse on any given day, ensuring goods-in dates are honoured and each delivery runs smoothly.
“Every stage of the journey is important because moving the products along the supply chain means our clients can increase their impact. For instance, we help our charity client The Leprosy Mission (TLM) ultimately to help more people with leprosy. I’m proud to be able to contribute to their work.”
And, when delivery challenges occur, again it’s Russ who helps ensure things run smoothly. At times, when goods arrive and the number of boxes or their contents are different to what’s expected – it’s Russ who works to clarify and resolve any discrepancies, setting the warehouse straight and ready to dispatch orders to customers.
So, with all those products coming in and out, what’s Russ’s favourite?
“TLM’s chocolate goods, definitely!” he says. “I’ve just spotted some fabulous Easter Eggs coming in, and I’ll definitely be ordering some of those!”