To support our Charity service offering, we developed our MiWorld IT ecosystem that allows us to deliver fully integrated response handling and fundraising activities.
The technical infrastructure of MiWorld supports our processes, seamlessly connecting people and systems to allow better collaboration and increased efficiency. Along with our people, technology is at the heart of our organisation, and we never stop developing.
When you sign up to any of our modules, you always get free updates which include new functionalities, pages, interactive components and security features.
Charity Response
Software solutions designed by charity experts
- MiSCAN - DONATION SCANNING AND VALIDATION
- MiIMAGE - DIGITAL DOCUMENT STORAGE
- Segmentation & Selection
The MiScan module has been designed to help charities of all sizes reduce the time you spend reconciling payments and non-financial responses.
This module is also designed to reduce the risk of failed collections, maximise your income and ensure donations reach you sooner. It can maximise your fundraising income and reduce attrition with our Direct Debit Managed Service, and can be fully integrated with our MiCRM module and MiImage add-on feature too.
Together with Telebank Ltd, CommittedGiving and CFP Lotteries and Raffles, Mosaic provide the most robust donation processing solution in the market today. We even have our own dedicated Charity Implementation team to guide you through every step of the process, demonstrating our sole commitment to the technical and operational needs of not-for-profit organisations. Our expert consultants will ensure a successful MiScan implementation and smooth post-go-live relationship, handling all of your team’s questions and needs and providing you with the know-how to use MiScan to its full potential. With our decades of experience, we are uniquely equipped to support you in reaching your fundraising goals.
Key Features
- Streamlined payment processing
- Reduced risk through fully managed Direct Debit processing
- Bank validation checks to reduce payment failures, and re-presented unpaid Direct Debits to boost your income
- Fully PCI DSS compliant card payment through a real-time integration with Secure Trading
- Full transaction history against the supporter
- Full view option to download forms (and cheques if applicable) if you add on MiImage, a module extension pack
- Inbound and outbound documents such as thank you letters, providing a comprehensive view of all supporter information and interactions
MiImage is an additional feature and works best with MiScan. At Mosaic, we scan every cheque and document from every transaction, and MiImage gives you full viewing rights to your digitalised, processed and banked cheques. With so many charities now working remotely, this is a great additional asset for your organisation.
Our segmentation and selection solution works by combining data sources for a holistic overview of your supporters. It assists your marketing and supporter engagement strategies through customisable and auditable selection and segmentation rules, both automated and ad-hoc.
eCOMMERCE TRADING
Industry-leading eFulfilment client portal which is integrated into our Ecosystem
- MiECOM CLIENT PORTAL
Mosaic do not operate a 'one solution fits all' model, in line with our overall company strategy. Instead, we continuously look at how to deliver value-added solutions. We understand that each client has their criteria, so we tailor-make our eFulfilment solutions to meet your needs through open APIs. We exist so that you can grow your charity - we know that if you grow, we do too. Therefore, our relationship is built on trust and understanding right from the start.
Our cloud-based portal, MiEcom, complements our infrastructure as it hooks into our seamless eCommerce fulfilment integrations with all major marketplaces, shopping carts and courier partner plugins. The MiEcom platform delivers everything you need, right at your fingertips, from stock management to real-time fulfilment activity.
Key Features
- Courier Integrations
- Inventory Stock Management
- Marketplaces
- eCommerce Platforms
Account Management
Charity admin support solutions
- MiINSIGHT - SALES & DATA ANALYTICS
- Payment Processing
- Data Transformation
Management information is not just about facts and figures, or charts and illustrations. The MiInsight module is part of a suite of products available which can be designed and tailored to meet the exact needs of fundraising professionals, providing more than just statistics. MiInsight makes it easier to manage above or below the line campaigns, track KPIs to evaluate campaign performance, or improve response rates with segmentation options. A full list of key features is below.
Key Features
- Bespoke configuration to deliver the reports you require, providing a holistic view of your organisation and marketing activities
- Easy performance monitoring
- Real-time campaign tracking to maximise income opportunities
- Graphical filtering, by time frame, to compare campaign performance against acquisition costs day by day
- Breakdown of transactions on a media/segment code level with geo-mapping
- Paying-in slip transaction reports
- Quick, reliable management reports
MiWorld is compliant to the latest standard of the Payment Card Industry Data Security Standards (PCI DSS), version 3.2.1., meets strict encryption protocols and is fully GDPR compliant. The MFS Group operates to ISO27001 standard throughout our operations, and we are also Cyber Secure and DataSeal Accredited. Within our Ecosystem, you can utilise our secure payment gateways, including Card, Direct Debit/Standing Order and market-leading physical banking processes.
Our solution allows secure imports and exports of data in all commonly used formats, fully automated and audited, with an optional module to allow clients to export templates for campaigns themselves. This is all made possible through our ISO27001 approved, secure Ecosystem. We are proud to lead the industry regarding compliance, within the accreditations, memberships, standards and the licenses that we are delighted to hold.
Mosaic operate the most secure physical and digital environments possible throughout each business area, with our memberships and accreditations reinforcing our position as an industry champion for security.
Support Services
Omnichannel hub to support your supporters
- Omnichannel Communications
- Whitemail & Head Office Processing
Our omnichannel software allows for better communications with your supporters. Powered by MiWorld, our API makes it possible to receive messages from anywhere, filtering them into a single system such as your in-house CRM or MiCRM, powered by Mosaic. Please ask us for more information on MiCRM.
All the information you require is available in one easy-to-use platform, enabling us to deliver excellent communications to your supporters through calls, the web, email management and social media. Our technology and integrations also allow our operators to provide fast, informed resolutions. MiWorld can connect all your channels, so no matter how many media your supporters use to talk to you (or us), all messages can be answered in a single interaction, saving you money and time. This provides you with the added benefit of turning your conversations into relationships which build on your brand values.
This service complements our Charity Supporter Hub. Our fully secure, cloud-based solutions support remote or home working for our clients, both for processing in-house and by Mosaic. Whilst Whitemail rules and processes vary across all clients, Mosaic can provide our extensive experience to ensure these responses are processed efficiently and cost-effectively.
Insight & Engagement
Supporter experience hub to add value to your organisation
- MiCRM
- Print on Demand
- Digital Engagement
Our MiCRM module can be designed and tailored to meet your exact organisational needs to help drive the best results.
We are trusted by some of the nation's leading charities to deliver CRM for the way fundraisers work today. It’s essential our technology keeps pace with the changing donation landscape and, for Mosaic, recent acquisitions combined with continual innovation enable us to provide our charity clients with a world-class donation package.
Together with Telebank Ltd, CommittedGiving and CFP Lotteries and Raffles, Mosaic provide one of the most comprehensive donation processing solutions in the market today, supplying everything from initial strategy through to payment processing.
Likewise, we have helped many eCommerce brands to grow sales and improve customer satisfaction by providing a holistic view. MiCRM allows you to integrate all your customer or supporter interactions, be it on the telephone or online, offering a truly omnichannel solution. The simple central system transforms your central administration safely, and enhances in-house team collaboration and efficiency.
Key Features
- The ability to import from telephone, online and other third parties
- A centralised and single view of the supporter, showing “one version of truth”
- The ability to see all supporter transactional information
- GDPR consent preferences
- Powerful API links & integrations
- A full view option to download forms (and cheques if applicable) if you add on MiImage, a module extension pack
- The option to select campaign or image snapshots (e.g., high-value donations or Gift Aid responses) and download them, or schedule an automated extract of images and metadata to a secure FTP location
- A direct link into “Thanking” print production techniques using our in-house print and direct mail facility
Through our MiWorld IT Ecosystem, we can make the power of print come to life. Our enterprise-grade digital print environment and associated data workflows deliver fully integrated thanking, tailored marketing and virtual gift fulfilment, with the option to view the actual output sent within the solution.
The powerful workflows built into our Ecosystem drive brand values and make the virtual world of online shopping or virtual gifting a reality.
In addition to our print fulfilment solutions, we also offer highly cost-effective email fulfilment solutions to support your thanking and marketing approaches.
