Mosaic gears up to develop unrivalled charity services division

04 Oct

Mosaic gears up to develop unrivalled charity services division led by ex-Rapidata and regular giving pioneer, Scott Gray

Mosaic Fulfilment Solutions (Mosaic FS) is developing a state-of-the-art specialist charity division that will deliver the most comprehensive suite of services available in the non-profit sector. Already the biggest response handling group for charities, the move promises to shake-up the services market, creating a new offering that will make it easy for charities to give the best possible experiences to their supporters. Focus will be on delivering exceptional supporter journeys and sustainable growth for its charity partners.

Scott Gray has been appointed Chief Commercial Officer – Charity Division (CCO) and will head up the new division and drive its commercial development. Scott was previously managing director of Rapidata and Head of Payments at The Access Group.

Known for his work over more than 20 years in developing and advocating charitable regular giving practices, and for leading the move away from Standing Orders to the more manageable Direct Debit payment mechanism for donations, Scott brings a deep understanding of fundraising and the wider charity sector and its needs.

He says:

“Being tasked with aligning Mosaic’s impressive array of services into a specialist charity division is thrilling. There is so much hidden potential here that will really help charities, if I can fulfil the vision reached by the board and I, it will be something very special indeed for the sector.

Our aim is to partner with charities to meet the demands and expectations of today’s supporters – through insight, technology and exceptional service for the very best supporter experience possible.

I’ve been listening and learning about the calibre of services Mosaic is able to provide. Some are well kept secrets that will really shake things up. All share common purpose in providing vital services to our charity partners. Bringing these altogether into one seamless and scalable offering will really make a difference.”

Scott Gray Headshot

Scott Gray

Chief Commercial Officer – Charity Division (CCO)

In creating the new division Scott will align the Group’s businesses (Mosaic Fulfilment Solutions, Telebank and CommittedGiving), while utilising significant investment in technologies around real-time systems integration, optimisation, and personalisation across all touch points of the supporter journey. A broad range of services, some unique to Mosaic, include rich data insight, best in market e-commerce solutions, secure mailroom donations handling, telephone response management, thanking and banking, events fulfilment, online fundraising, raffles, lotteries, payment processing and more.

Group chief executive Duncan Marrison comments, “As we move into our next phase of growth, we’re creating a market-leading provision. We want to work together with our charities to improve and innovate; to rethink the way we can help support them in engaging their public audiences and build on that for long term loyal support. Scott has the credentials to help us reach that goal.”

Duncan Marrison Mosaic CEO Headshot

Duncan Marrison

Chief Executive Officer

Combined, the group offers extensive experience and understanding of the non-profit sector and already works with big brands such as British Red Cross, Macmillan, WaterAid, Cats Protection and iFAW.

About Mosaic Fulfilment Solutions and the MFS group of companies

Formed in 2009, the MFS group of companies delivers award winning response handling services, from mail room donations handling, events fulfilment and telephone response, to thanking and banking and regular giving Direct Debit management, to raffles, lotteries and virtual gifts. Mosaic is now positioned to offer end-to-end support services and seamless scalability, all with a focus on the exceptional supporter journey.

Mosaic acquired both Telebank and CommittedGiving in 2017 meaning the group became a significant supplier for the non-profit sector. It was later joined by CFP Raffles in 2019, and further expanded recently with the acquisition of Thorn Distribution Ltd to significantly grow warehouse and fulfilment capacity.

Based on extensive experience and understanding, the group is perfectly positioned to partner with charities and non-profits of all sizes and with any volume requirements.

MFS Group sites are situated throughout the UK, operating in a fully compliant environment holding multiple business licences and certifications (including ISO9001 and ISO27001, PCI DSS 3.2.1 and Cyber Essentials accreditation). All services offer a complete disaster recovery process for peace of mind and are provided through a partnership approach that supports sustainable growth.

Mosaic’s charity partners include: British Red Cross, Macmillan, WaterAid, Cats Protection, iFAW, Leprosy Mission, RSPB, The Children’s Society, Diabetes UK, SPANA, Alzheimer’s Society, Prostate Cancer UK.

Media contact: Jenny Turner / 07940 472 653

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If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.


Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.


We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.