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Announcing our new identity – introducing Elovate
We have some exciting news to share! Mosaic Fulfilment Solutions has joined the three other companies in our group - CommittedGiving, Telebank and Thorn Distribution – in the creation of one unique organisation. By operating…
30 Jun 2023Blog -
Making an Impact Locally
In partnership with WaterAid, Mosaic delivers over 129,000 feminine hygiene products to Leeds and York charities to support women in need. Charity support services specialist, Mosaic Fulfilment Solutions (MFS), is proud to have distributed 129,000…
07 Jun 2023Blog -
Our Update on Shopify’s Latest Fulfillment Orders API Upgrade: Your Questions Answered
1. What is an API and how can it help me? API stands for Application Programming Interface. An API integration is the connection between two or more applications, a bridge allowing systems to connect and…
31 Mar 2023Blog -
Insight into our state-of-the-art warehouse management system
We like to keep well ahead of the curve here at Mosaic We invest continuously in our technology to ensure peak performance for the benefit of all our clients. In pursuit of excellence, we recently…
13 Mar 2023Blog -
UK Spring Bank Holidays 2023 – Plan Ahead Now
Key Spring Bank Holiday Dates and our operational arrangements during them. With Spring holiday season almost upon us and Easter around the corner, it’s time to get your business’ operational arrangements ready! Here are the…
21 Feb 2023Blog -
Insight into Impact of Recent Postal Strikes on Charity Response During and After Peak 2022
Charity Response Volumes – The Latest View Last year it was Covid, this year we have been hit by severe disruption due to ongoing Royal Mail and ParcelForce strikes. With this in mind, we thought…
16 Jan 2023Blog -
Improve your Customer Experience and Grow
Customers have zero tolerance when it comes to a spiky online shopping experience. Customers now expect and demand a perfectly smooth and efficient fulfilment experience, one where their online orders are delivered to them perfectly…
19 Dec 2022Blog -
Mosaic made it on The Press’s Top 100 List, Celebrating York’s Top 100 Businesses
We were delighted to receive a certificate from York St John University’s Business School recently, announcing that MFS (Mosaic Fulfilment Solutions) GroupCo Ltd had made it onto their York Top 100 list for 2022. The…
08 Dec 2022Blog -
Our 8 Top Tips for Effective Charity Business Response Envelopes
Not all Charity Business Response Envelopes are created equal, in fact the design of your charity’s BRE can have a big impact on its success. We handle hundreds of thousands of charity responses every year,…
29 Nov 2022Blog -
Christmas and New Year 2022/23
Mosaic’s Operational Information for the Holidays With Christmas Eve falling on a Saturday this year, we will be working hard to deliver every parcel in time for Christmas. The earlier we receive your last orders,…
24 Nov 2022Blog -
Mosaic’s Operational Arrangements for Black Friday/Cyber Monday Weekend 2022
Black Friday/Cyber Monday Weekend 25-28 November 2022: Our Operational Arrangements With Black Friday weekend falling on 25 November and lasting through to Cyber Monday on 28 November, we thought we’d update you on our operational…
17 Nov 2022Blog -
7 Top Tips for Effective Charity Response Forms
Did you know that something as simple as a well-designed Charity Response Form can have a significant impact on its success and the speed at which funds raised can be processed and banked? There are…
15 Nov 2022Blog -
Spotlight On Our Inbound Contact Centre’s Work With Charity Clients
A glimpse into our inbound call centre and what we deliver for our charity sector clients We caught up with Frazer Hurrell who works for some of our charity sector clients in our Inbound Contact…
08 Nov 2022Blog -
FIFA World Cup Qatar 2022 – facts and figures
The countdown is on! As sports enthusiasts here at Mosaic Fulfilment Solutions, we can’t wait for the FIFA World Cup Qatar 2022 kick off on Sunday November 20 at the Al Bayt Stadium. We can…
07 Nov 2022Blog -
10 Top Tips for Managing your E-commerce Business’ Returns
Whether you are the seller or end-customer, no one likes returns. As returns are an inevitable part of selling products online, it is vital for eCommerce brands to factor-in effective returns management as part of…
24 Oct 2022Blog -
Mosaic Operational Update: Royal Mail and Parcel Force Strikes
As you may be aware, CWU trade union members in the UK, including Royal Mail and Parcel Force, have planned industrial strike action on the following dates*: October 2022 13th 20th 25th November 2022 2nd…
12 Oct 2022Blog -
Rise of eCommerce Athleisure and Sports Products: what it means for your online business
Summertime and sports go together like cucumber sandwiches and cricket, strawberries & cream and tennis, new football kits and football - what dreamy combinations! But what does this mean for your e-commerce brand? Read on…
30 Aug 2022Blog -
Scottish CIOF
We recently had the pleasure of attending the Chartered Institute of Fundraising Scotland’s Scottish Fundraising Conference 2022, their first in-person event since the covid pandemic broke out in 2020. Scott Gray, our Chief Commercial Officer,…
15 Jun 2022Blog -
How to Keep New Charity Donors – Top Tips On Donor Retention For Our Charity…
Fundraisers work incredibly hard to recruit fresh supporters. But with research showing it costs five times as much to attract a new supporter as it does to keep one, an equal – if not greater…
06 Jun 2022Blog -
Mosaic's Arrangements For The Upcoming Bank Holiday 2-3 June 2022
Mosaic's Arrangements For The Upcoming Bank Holiday 2-3 June 2022 We’re closed during the Queen’s platinum jubilee bank holiday on Thursday 2nd June and Friday 3rd June 2022 Last delivery dates to ensure orders arrive…
24 May 2022Blog -
Let’s meet up at the Scottish Fundraising Conference!
9th-10th June in Glasgow We’re absolutely delighted to be at the Chartered Institute of Fundraising’s Scottish Fundraising Conference this June for its first in-person outing post-pandemic. Our Chief Commercial Officer Scott Gray and Charity Solutions…
05 May 2022Blog -
Ensuring your Charity’s fundraising mailings and fundraising have a cracking Easter!
Daffodils in flower and chocolate eggs in the shops can only mean one thing – it’s nearly Easter! In fact, it’s already started here at Mosaic, with gift cards and virtual gifts, Easter eggs and…
24 Mar 2022Blog -
Meet Russell, Our Goods-in Administrator
York-based Russ King has been a goods-in administrator at Mosaic Fulfilment Solutions for two years. A man of many talents, he’s not only also a trained mechanical engineer but during lockdown he built a bar…
10 Mar 2022Blog -
Easter Opening Times 2022
Mosaic’s Easter Opening Times Our last day for goods-in before Easter is Monday April 11th, 2022 Our last date for orders to arrive in time before Good Friday is Wed April 13th for the 24-hour…
09 Mar 2022Blog -
Meet Natalia, Our Warehouse Supervisor
An Art graduate from Gdansk, Natalia arrived in the UK over 8 years ago. Organised and productive, she’s a force of nature who likes to get things done and done properly! It’s thanks to this…
01 Mar 2022Blog -
Meet Jane, Our Warehouse Operative
Six years in a variety of roles at Mosaic, across client services and both our contact and distribution centres, have given Jane a unique depth of understanding about our clients’ needs, campaigns and products. Jane…
15 Feb 2022Blog -
Corporate Social Responsibility and Our Charitable Donations in 2021
We take our Corporate Social Responsibility (CSR) seriously here at Mosaic. During 2021, we were proud to donate a total of £8,600 to several charitable causes including local and community-based charities. In this infographic, we…
19 Jan 2022Blog -
Meet Hugh, Our Senior Developer
Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…
04 Jan 2022Blog -
Meet Chris, Our Developer
Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…
08 Dec 2021Blog -
Mosaic’s Arrangements for Black Friday Weekend
Mosaic’s Arrangements for Black Friday Weekend 26-29 November 2021 With Black Friday falling on 26 November 2021 and Cyber Monday on 29 November 2021, we thought we’d update you on our arrangements during this very…
17 Nov 2021Blog -
Meet Ian, Our Senior Developer
Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…
16 Nov 2021Blog -
Christmas Opening Times 2021
Mosaic’s Christmas Opening Times With Christmas Eve falling on a Friday this year, drivers will be working hard to deliver every parcel in time for Christmas. The earlier we receive your last orders, the better.…
10 Nov 2021Blog -
Meet Ed, Our Head of Development
Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…
28 Oct 2021Blog -
Meet Gareth, Our Chief Technology Officer
Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…
13 Oct 2021Blog -
Mosaic gears up to develop unrivalled charity services division
Mosaic gears up to develop unrivalled charity services division led by ex-Rapidata and regular giving pioneer, Scott Gray Mosaic Fulfilment Solutions (Mosaic FS) is developing a state-of-the-art specialist charity division that will deliver the most…
04 Oct 2021Blog -
Fundraising Trends After Covid
Donor Pulse Report Summer 2021 And Top Three Takeaways for Charities 'Third Sector' publication recently shared Enthuse’s Donor Pulse Report Summer 2021 revealing donor behaviour trends in the not-for-profit sector as we emerge tentatively into…
20 Sep 2021Blog -
Is the eCommerce boom here to stay once lockdown ends?
Mosaic share strategies for growth-minded brands “The burning question for businesses of all sizes is how to capitalise upon the recent stratospheric rise in eCommerce penetration, and how to hook into the massive changes in…
26 May 2021Blog -
It's May and Jingle Bells Are Already Ringing!
Tips to Get Your eCommerce Business Ready for Christmas Peak Trading 2021 It may only be the second quarter of the year and summer has yet to grace us with its presence, however we here…
17 May 2021Blog -
Mosaic Fulfilment Solutions Launch Their New Website
We are proud to launch our new website Mosaic Fulfilment Solutions, together with our two new sub-brands Mosaic eFulfilment and Mosaic Charity Response!
05 May 2021Blog -
Acquisition Notice: Thorn Distribution Ltd
Mosaic announce the recent acquisition of Thorn Distribution Ltd. We are thrilled to announce the recent acquisition of Thorn Distribution Ltd. The deal will support Mosaic in increasing its capacity, further enhancing its technology-led services,…
13 Apr 2021Timeline -
Improve Customer Engagement with our Print-On-Demand Solutions
Our eCommerce print on demand solutions enable online retail brands to engage with customers in a more personal way. Online shops are different from brick-and-mortar stores in that, once a consumer clicks the ‘buy’ button…
23 Mar 2021Blog -
Giving back!
Christmas 2020 This year has been unlike any other, creating new and demanding challenges not experienced before. Home working a great example, the majority of our clients have had to work from home, and we’d…
16 Dec 2020Blog -
eCommerce and the Success of Cardboard Packaging
How sales have increased for the Packaging industry Christmas is around the corner and the annual rush of everyone buying enough food, drink, and the main thing, presents to have a successful season is underway.…
07 Dec 2020Blog -
Christmas Opening Times
Mosaic's Christmas opening times Our operation will close for Christmas on Friday 25th till Monday 28th December. Open Tuesday 29th, Wednesday 30th and Thursday 31st December but closed on New Years Day, 1st January. Back open within the…
01 Dec 2020Blog -
Peak Trading and Courier Christmas Update
Mosaic's peak trading and courier christmas updates There is no doubting it has been a record year, delivered in exceptional circumstances. We’re pleased and proud to have supported our clients and charity partners. For those…
18 Nov 2020Blog -
Preparing for Peak Trading this Holiday Season
What are Mosaic doing to prepare for the holiday season? With the busy Christmas holiday season around the corner, here at Mosaic Fulfilment Solutions, we are getting prepared. We are expecting this seasonal peak to…
26 Oct 2020Blog -
Supporting the Third Sector
How Mosaic are helping our third sector partners We are now about three weeks into the Coronavirus crisis in the UK. Dust is beginning to settle, and we are getting some idea about what is…
31 Mar 2020Blog -
5 Ways to be great at saying "Thank You"
How to say 'Thank you' With the cost of acquiring new donors becoming increasingly more expensive, the importance of retaining existing supporters has never been more important to a charity’s financial sustainability. Charities in the…
25 Mar 2020Blog -
An update from our Managing Director
What are Mosaic's current protocols? Following the Prime Minister’s address yesterday evening, I’d like to update all our clients as to where we are and our current protocols. Since Mosaic Fulfilment Solutions was founded over…
24 Mar 2020Blog -
Real-time reporting
Why Mosaic use real-time reporting In our ever-evolving digital world, understanding the interconnectivity between smart devices and their human operators is key for any eCommerce business, both in trying to identify consumer habits and in…
05 Feb 2020Blog -
Payment Processing
What is payment processing and how are eCommerce payments received? The World of eCommerce has and continues to outpace its predecessor in the form of brick and mortar stores but despite the obvious benefits that…
22 Jan 2020Blog -
KPI Reporting
Why is measuring KPIs important for your company To understand just how your business is performing, you have to know more than just how many products you’re selling. You must have an honest and effective…
09 Jan 2020Blog -
Cyber Essentials
Mosaic become Cyber Essentials Certified Mosaic Fulfilment Solutions are delighted to announce it has become certified to hold the Cyber Essentials standard, a move that helps protect our clients from common cyber threats and further…
01 Oct 2019Timeline -
Acquisition Notice: CFP Lotteries & Raffles
Mosaic becomes a dedicated lottery provider Mosaic Fulfilment Solutions has boosted its position to become the UK’s most comprehensive charity services offering with the acquisition of an interest in dedicated charity lottery provider CFP Lottery…
01 Jul 2019Timeline -
New York House: Grand Opening
Mosaic expands to York House Following a significant investment, The Mosaic Group are delighted to announce the expansion of our HQ at York House, starting early 2018. The Mosaic Group is pleased to announce that…
01 May 2019Timeline -
DataSeal Accreditation
Mosaic receives DataSeal accreditation Mosaic Fulfilment Solutions are a proud member of the DMA (The Data & Marketing Association), a network of more than 1,000 companies across a wide range of industries, who aim to…
01 Aug 2018Timeline -
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New York House : Announcement
Mosaic expands HQ office at York House 22nd February, 2018 Following a significant investment, The Mosaic Group are delighted to announce the expansion of our HQ at York House, starting early 2018 The Mosaic Group…
01 Jul 2018Timeline -
UKWA: Membership
Mosaic becomes a member of the UK Warehouse Association (UKWA) Mosaic Fulfilment Solutions are proud to be a member of the UK Warehouse Association, the leading organisation for the logistics sector with over 700 members.…
01 May 2018Timeline -
Kofax: Certification
Mosaic holds certification in Kofax capture 10 Mosaic are delighted to hold certification in Kofax capture 10 and to be recognised as a technical solutions specialist. Kofax is a leading supplier of software and solutions…
01 Mar 2018Timeline -
PCI 3.2.1: Certification
Mosaic receives full PCI DSS v3.2 Accreditation 4th August, 2017 We are delighted to announce Mosaic have now received full PCI DSS v3.2 accreditation. Mosaic’s Attestation of Compliance to the latest standard of the Payment…
01 Dec 2017Timeline -
Acquisition Notice: Telebank Ltd
Mosaic Acquire an interest in Telebank 4th August, 2017 Mosaic Fulfilment Solutions continues to increase its UK footprint, acquiring an interest in Telebank, with 20 years of experience in the response handling industry. MFS GroupCo…
01 Sep 2017Timeline -
Acquisition Notice: Committed Giving Ltd
Mosaic Acquire an interest in Committed Giving 4th August, 2017 Mosaic Fulfilment Solutions continues to increase its UK footprint, acquiring an interest in Committed Giving, the UK’s pioneering online donation management platform. Committed Giving an…
01 Aug 2017Timeline
Mosaic FS, Telebank & CommittedGiving are now Elovate!
New name, same company values. Learn more
Quality
Our Awards
Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.
