Blog

Mosaic
  • Scottish CIOF

    We recently had the pleasure of attending the Chartered Institute of Fundraising Scotland’s Scottish Fundraising Conference 2022, their first in-person event since the covid pandemic broke out in 2020. Scott Gray, our Chief Commercial Officer,…

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    15 Jun 2022
    Blog
  • How to Keep New Charity Donors – Top Tips On Donor Retention For Our Charity…

    Fundraisers work incredibly hard to recruit fresh supporters. But with research showing it costs five times as much to attract a new supporter as it does to keep one, an equal – if not greater…

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    06 Jun 2022
    Blog
  • Mosaic's Arrangements For The Upcoming Bank Holiday 2-3 June 2022

    Mosaic's Arrangements For The Upcoming Bank Holiday 2-3 June 2022 We’re closed during the Queen’s platinum jubilee bank holiday on Thursday 2nd June and Friday 3rd June 2022 Last delivery dates to ensure orders arrive…

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    24 May 2022
    Blog
  • Let’s meet up at the Scottish Fundraising Conference!

    9th-10th June in Glasgow We’re absolutely delighted to be at the Chartered Institute of Fundraising’s Scottish Fundraising Conference this June for its first in-person outing post-pandemic. Our Chief Commercial Officer Scott Gray and Charity Solutions…

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    05 May 2022
    Blog
  • Ensuring your Charity’s fundraising mailings and fundraising have a cracking Easter!

    Daffodils in flower and chocolate eggs in the shops can only mean one thing – it’s nearly Easter! In fact, it’s already started here at Mosaic, with gift cards and virtual gifts, Easter eggs and…

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    24 Mar 2022
    Blog
  • Meet Russell, Our Goods-in Administrator

    York-based Russ King has been a goods-in administrator at Mosaic Fulfilment Solutions for two years. A man of many talents, he’s not only also a trained mechanical engineer but during lockdown he built a bar…

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    10 Mar 2022
    Blog
  • Easter Opening Times 2022

    Mosaic’s Easter Opening Times Our last day for goods-in before Easter is Monday April 11th, 2022 Our last date for orders to arrive in time before Good Friday is Wed April 13th for the 24-hour…

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    09 Mar 2022
    Blog
  • Meet Natalia, Our Warehouse Supervisor

    An Art graduate from Gdansk, Natalia arrived in the UK over 8 years ago. Organised and productive, she’s a force of nature who likes to get things done and done properly! It’s thanks to this…

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    01 Mar 2022
    Blog
  • Meet Jane, Our Warehouse Operative

    Six years in a variety of roles at Mosaic, across client services and both our contact and distribution centres, have given Jane a unique depth of understanding about our clients’ needs, campaigns and products. Jane…

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    15 Feb 2022
    Blog
  • Corporate Social Responsibility and Our Charitable Donations in 2021

    We take our Corporate Social Responsibility (CSR) seriously here at Mosaic. During 2021, we were proud to donate a total of £8,600 to several charitable causes including local and community-based charities. In this infographic, we…

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    19 Jan 2022
    Blog
  • Meet Hugh, Our Senior Developer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    04 Jan 2022
    Blog
  • Meet Chris, Our Developer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    08 Dec 2021
    Blog
  • Mosaic’s Arrangements for Black Friday Weekend

    Mosaic’s Arrangements for Black Friday Weekend 26-29 November 2021 With Black Friday falling on 26 November 2021 and Cyber Monday on 29 November 2021, we thought we’d update you on our arrangements during this very…

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    17 Nov 2021
    Blog
  • Meet Ian, Our Senior Developer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    16 Nov 2021
    Blog
  • Christmas Opening Times 2021

    Mosaic’s Christmas Opening Times With Christmas Eve falling on a Friday this year, drivers will be working hard to deliver every parcel in time for Christmas. The earlier we receive your last orders, the better.…

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    10 Nov 2021
    Blog
  • Meet Ed, Our Head of Development

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    28 Oct 2021
    Blog
  • Meet Gareth, Our Chief Technology Officer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    13 Oct 2021
    Blog
  • Mosaic gears up to develop unrivalled charity services division

    Mosaic gears up to develop unrivalled charity services division led by ex-Rapidata and regular giving pioneer, Scott Gray Mosaic Fulfilment Solutions (Mosaic FS) is developing a state-of-the-art specialist charity division that will deliver the most…

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    04 Oct 2021
    Blog
  • Fundraising Trends After Covid

    Donor Pulse Report Summer 2021 And Top Three Takeaways for Charities 'Third Sector' publication recently shared Enthuse’s Donor Pulse Report Summer 2021 revealing donor behaviour trends in the not-for-profit sector as we emerge tentatively into…

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    20 Sep 2021
    Blog
  • Is the eCommerce boom here to stay once lockdown ends?

    Mosaic share strategies for growth-minded brands “The burning question for businesses of all sizes is how to capitalise upon the recent stratospheric rise in eCommerce penetration, and how to hook into the massive changes in…

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    26 May 2021
    Blog
  • It's May and Jingle Bells Are Already Ringing!

    Tips to Get Your eCommerce Business Ready for Christmas Peak Trading 2021 It may only be the second quarter of the year and summer has yet to grace us with its presence, however we here…

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    17 May 2021
    Blog
  • Mosaic Fulfilment Solutions Launch Their New Website

    We are proud to launch our new website Mosaic Fulfilment Solutions, together with our two new sub-brands Mosaic eFulfilment and Mosaic Charity Response!

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    05 May 2021
    Blog
  • 10 Top Tips for eCommerce Returns Management

    It is vital for eCommerce brands to have an effective returns management system. Returns are an inevitable part of selling products online and they can cause issues if left as an afterthought. If you’re not…

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    26 Apr 2021
    Blog
  • Acquisition Notice: Thorn Distribution Ltd

    Mosaic announce the recent acquisition of Thorn Distribution Ltd. We are thrilled to announce the recent acquisition of Thorn Distribution Ltd. The deal will support Mosaic in increasing its capacity, further enhancing its technology-led services,…

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    13 Apr 2021
    Timeline
  • Improve Customer Engagement with our Print-On-Demand Solutions

    Our eCommerce print on demand solutions enable online retail brands to engage with customers in a more personal way. Online shops are different from brick-and-mortar stores in that, once a consumer clicks the ‘buy’ button…

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    23 Mar 2021
    Blog
  • Giving back!

    Christmas 2020 This year has been unlike any other, creating new and demanding challenges not experienced before. Home working a great example, the majority of our clients have had to work from home, and we’d…

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    16 Dec 2020
    Blog
  • eCommerce and the Success of Cardboard Packaging

    How sales have increased for the Packaging industry Christmas is around the corner and the annual rush of everyone buying enough food, drink, and the main thing, presents to have a successful season is underway.…

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    07 Dec 2020
    Blog
  • Christmas Opening Times

    Mosaic's Christmas opening times Our operation will close for Christmas on Friday 25th till Monday 28th December. Open Tuesday 29th, Wednesday 30th and Thursday 31st December but closed on New Years Day, 1st January. Back open within the…

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    01 Dec 2020
    Blog
  • Peak Trading and Courier Christmas Update

    Mosaic's peak trading and courier christmas updates There is no doubting it has been a record year, delivered in exceptional circumstances. We’re pleased and proud to have supported our clients and charity partners. For those…

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    18 Nov 2020
    Blog
  • Preparing for Peak Trading this Holiday Season

    What are Mosaic doing to prepare for the holiday season? With the busy Christmas holiday season around the corner, here at Mosaic Fulfilment Solutions, we are getting prepared. We are expecting this seasonal peak to…

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    26 Oct 2020
    Blog
  • Supporting the Third Sector

    How Mosaic are helping our third sector partners We are now about three weeks into the Coronavirus crisis in the UK. Dust is beginning to settle, and we are getting some idea about what is…

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    31 Mar 2020
    Blog
  • 5 Ways to be great at saying "Thank You"

    How to say 'Thank you' With the cost of acquiring new donors becoming increasingly more expensive, the importance of retaining existing supporters has never been more important to a charity’s financial sustainability. Charities in the…

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    25 Mar 2020
    Blog
  • An update from our Managing Director

    What are Mosaic's current protocols? Following the Prime Minister’s address yesterday evening, I’d like to update all our clients as to where we are and our current protocols. Since Mosaic Fulfilment Solutions was founded over…

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    24 Mar 2020
    Blog
  • Real-time reporting

    Why Mosaic use real-time reporting In our ever-evolving digital world, understanding the interconnectivity between smart devices and their human operators is key for any eCommerce business, both in trying to identify consumer habits and in…

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    05 Feb 2020
    Blog
  • Payment Processing

    What is payment processing and how are eCommerce payments received? The World of eCommerce has and continues to outpace its predecessor in the form of brick and mortar stores but despite the obvious benefits that…

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    22 Jan 2020
    Blog
  • KPI Reporting

    Why is measuring KPIs important for your company To understand just how your business is performing, you have to know more than just how many products you’re selling. You must have an honest and effective…

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    09 Jan 2020
    Blog
  • Cyber Essentials

    Mosaic become Cyber Essentials Certified Mosaic Fulfilment Solutions are delighted to announce it has become certified to hold the Cyber Essentials standard, a move that helps protect our clients from common cyber threats and further…

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    01 Oct 2019
    Timeline
  • Acquisition Notice: CFP Lotteries & Raffles

    Mosaic becomes a dedicated lottery provider Mosaic Fulfilment Solutions has boosted its position to become the UK’s most comprehensive charity services offering with the acquisition of an interest in dedicated charity lottery provider CFP Lottery…

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    01 Jul 2019
    Timeline
  • New York House: Grand Opening

    Mosaic expands to York House Following a significant investment, The Mosaic Group are delighted to announce the expansion of our HQ at York House, starting early 2018. The Mosaic Group is pleased to announce that…

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    01 May 2019
    Timeline
  • DataSeal Accreditation

    Mosaic receives DataSeal accreditation Mosaic Fulfilment Solutions are a proud member of the DMA (The Data & Marketing Association), a network of more than 1,000 companies across a wide range of industries, who aim to…

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    01 Aug 2018
    Timeline
  • FSC Certification

    Mosaic has become a certified FSC® …

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    01 Aug 2018
    Timeline
  • New York House : Announcement

    Mosaic expands HQ office at York House 22nd February, 2018 Following a significant investment, The Mosaic Group are delighted to announce the expansion of our HQ at York House, starting early 2018 The Mosaic Group…

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    01 Jul 2018
    Timeline
  • UKWA: Membership

    Mosaic becomes a member of the UK Warehouse Association (UKWA) Mosaic Fulfilment Solutions are proud to be a member of the UK Warehouse Association, the leading organisation for the logistics sector with over 700 members.…

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    01 May 2018
    Timeline
  • Kofax: Certification

    Mosaic holds certification in Kofax capture 10 Mosaic are delighted to hold certification in Kofax capture 10 and to be recognised as a technical solutions specialist. Kofax is a leading supplier of software and solutions…

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    01 Mar 2018
    Timeline
  • PCI 3.2.1: Certification

    Mosaic receives full PCI DSS v3.2 Accreditation 4th August, 2017 We are delighted to announce Mosaic have now received full PCI DSS v3.2 accreditation. Mosaic’s Attestation of Compliance to the latest standard of the Payment…

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    01 Dec 2017
    Timeline
  • Acquisition Notice: Telebank Ltd

    Mosaic Acquire an interest in Telebank 4th August, 2017 Mosaic Fulfilment Solutions continues to increase its UK footprint, acquiring an interest in Telebank, with 20 years of experience in the response handling industry. MFS GroupCo…

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    01 Sep 2017
    Timeline
  • Acquisition Notice: Committed Giving Ltd

    Mosaic Acquire an interest in Committed Giving 4th August, 2017 Mosaic Fulfilment Solutions continues to increase its UK footprint, acquiring an interest in Committed Giving, the UK’s pioneering online donation management platform. Committed Giving an…

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    01 Aug 2017
    Timeline

Quality

Our Awards

Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

Find out more

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment

 

MiWorld for Charities

Mosaic MiWorld Response

 

FMCG

If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.

Fashion

Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.

Alcohol

We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.

Competitive prices

We know our prices are competitive. We also give you value for money with our highly trained and experienced staff, expert processes and state of the art systems.

As a company group we have over 46 years’ experience serving over 200 UK charity clients of all sizes. We give you excellent value for money in return for our efficient charity solutions – as seasoned charity experts, we understand and cater for your needs better than most, at a fair price point for your not-for-profit organisation. Our solutions have been specifically designed around our charity clients’ needs, by our extensive team of charity-expert IT developers. We are also able to deliver economies of scale because we are one of the UKs largest, most comprehensive providers of response, payment, and fulfilment services to the charity sector.

Driven by Technology

Our company group has a team of 19 in house IT developers spread across two university sites. We are tech experts, and we constantly strive for and invest in the best technology, processes and systems. Our cloud-based software and easy to use single platform client portal also gives your charity the edge because of our state of the art insight and reporting functions.

Quality Assurance Guaranteed

We have a team dedicated to quality assurance so that from the start to the end of your projects, quality is monitored and assured when it comes to delivering our solutions.

Dedicated Account Managers

We know how important it is to have a real human being at the end of phone, one who is highly trained, who understands and anticipates your needs and who quietly gets on with inbound call centre work, whilst you focus on your main priorities instead. Your account manager is specifically trained to be a charity-expert, and they will work with you to ensure that you have a smooth client journey, with reporting and updates as standard. We understand that you are outsourcing to us because you are busy, and our account managers ensure a smooth, fast, efficient and cost-effective service which does not add extra complications or layers of work to your working day. For more information on our Account Management services click here.

Compliance Comes as Standard

We fully understand that compliance is of fundamental importance when it comes to your charity’s transactions. Because it is for us too as a business. We also know that electronic security is of the utmost importance. With Mosaic, you will receive watertight compliance and security standards. Take a look at our accreditations, certifications and cyber security here.

Charity Trading & Fulfilment

If your charity runs a dedicated online shop selling cards, homeware, toys, gifts, or anything else for that matter, Mosaic can support your eCommerce fulfilment needs.

Not only do we have vast eCommerce fulfilment experience, but we also have a deep understanding of how charities work.

Mosaic provides tailored charity fulfilment solutions through our IT Ecosystem, MiWorld, offering 24/7 visibility of your orders, courier tracking, and integration with multiple marketplaces and inventory platforms.

MiWorld is our turnkey eCommerce solution for charities, enabling us to support your Head Office staff in delivering e-fulfilment excellence and driving additional revenue.

Our suite of added-value solutions, available via our user friendly IT Ecosystem, also means that we can offer a fantastic customer and supporter journey, from donation processing to order dispatch. With easy access to insights and reporting functionality, to help your organisation spot opportunities and thrive.

Payment Processing

We can handle all your charity’s payment processing needs, whether that’s our charity-friendly, flexible and secure Direct Debit Management service, or Banking and Thanking solutions.

We handle online donations and provide secure online payment solutions.

Our other services include GiftAid capture, In-Mem, building bespoke Customer Fundraising pages, personal supporter communications and customised online shops.

Charity Response Handling

We have the specialist knowledge, capacity and experience required to help charities with all their Response Handling needs. Our omnichannel solutions are delivered with the strictest security standards and in a totally secure, compliant environment.

Check out some of the services we provide in this video.

Best in class for service

We have over 46 years of expertise in the not-for-profit sector as a company group*. This easily makes us one of the most experienced and comprehensive suppliers of charity response, payment processing and charity fulfilment solutions providers in the UK.

Let us handle your back-office workflows and work overflows with our painless and seamless solutions. We’ll also help you with your payment processing and your charity’s fulfilment. We can even personalise your print to demand, including your charity’s pack fulfilment, kit collation and virtual gifts.

Our quick campaign onboarding turnaround times will enable your charity to respond quickly and proactively to emerging crisis situations. We will support you with those time consuming but critical back-office jobs, administrative tasks, insights and inbound calls, allowing you to focus your energies on increasing your charity’s impact instead.

*Companies within our company group MFS Group co Limited collectively have over 46 years of experience in serving the not-for-profit sector.

Charity-expert empathetic staff

With our extensive experience in the fundraising sector (over 46 years* to be precise) and our continual investment in the best people, processes and IT security systems, we are confident that we are the most experienced and comprehensive supplier of charity response, payment processing and charity fulfilment solutions in the UK.

We serve over 60 charity clients of all sizes, always highly trained and working to scripts where needed. Calls can be monitored daily for quality by our experienced managers and we send you regular sample calls, which are selected at random. This is an add on service, so you only have to pay for this if you need it.

*Companies within our company group MFS Group co Limited collectively have over 46 years of experience in serving the not-for-profit sector. This easily makes us one of the most experienced and comprehensive suppliers of charity response, payment processing and charity fulfilment solutions providers in the UK.

80 seat contact centre open 24/7

Our 80-seat contact centre team are experienced charity-experts providing specialist, award-winning inbound call centre services to over 60 leading UK charities of all sizes.

With our extensive experience in the fundraising sector (over 46 years* to be precise) and our continual investment in the best people, processes and IT security systems, we are confident that we are the most experienced and comprehensive supplier of charity response, payment processing and charity fulfilment solutions in the UK.

Our team members are highly trained and work to specialised scripts where the charity requires this. Our contact centre team are treated like human beings and are not on regimented time limits when speaking to clients.

Our team members are given a finite number of charities so that they can get to know and understand the charity, their services and/or products and the charity’s supporters well. Our services are delivered with empathy and a smile.

Calls can be monitored daily for quality by our experienced managers, and we can send you regular sample calls, which are selected at random. This is an add-on service, so you only pay for this if you need it.

*Companies within our company group MFS Group co Limited collectively have over 46 years of experience in serving the not-for-profit sector [link to MFS Group co page]. This easily makes us one of the most experienced and comprehensive suppliers of charity response, payment processing and charity fulfilment solutions providers in the UK.

View MFS Group

Emergency & one-off appeals

We understand that charities need to respond quickly to emerging situations when it comes to emergency, one-off fundraising campaigns and appeals.

We exist to support you and your supporters with your work overflows and your back-office tasks when you need us the most. We can also handle your everyday workflows, so you can focus on your charity’s purpose instead.

We can support you during:

  • Your peak campaigns
  • Peak fundraising times such as Christmas or Easter
  • Or when you need to launch an emergency, one-off campaign quickly

We have over 46 years of expertise in the not-for-profit sector as a company group, MFS Group co Limited.This easily makes us one of the most experienced and comprehensive suppliers of charity response, payment processing and charity fulfilment solutions providers in the UK.

Let us handle your workflows and work overflows with our painless and seamless solutions.

Our quick campaign onboarding turnaround times will enable your charity to respond quickly and proactively to emerging crisis situations. We will support you with those time consuming but critical back-office jobs, administrative tasks, insights and inbound calls, allowing you to focus your energies on increasing your charity’s impact instead.

Work overflows

We exist to support you and your supporters with your work overflows and your back-office tasks when you need us the most. We can also handle your everyday workflows, so you can focus on your charity’s purpose instead.

We can support you during:

  • Your peak campaigns
  • Peak fundraising times such as Christmas or Easter
  • Or when you need to launch an emergency, one-off campaign quickly

We have over 46 years of expertise in the not-for-profit sector as a company group, MFS Group co Limited. This easily makes us one of the most experienced and comprehensive suppliers of charity response, payment processing and charity fulfilment solutions providers in the UK.

Let us handle your workflows and work overflows with our painless and seamless solutions.

Our quick campaign onboarding turnaround times will enable your charity to respond quickly and proactively to emerging crisis situations. We will support you with those time consuming but critical back-office jobs, administrative tasks, insights and inbound calls, allowing you to focus your energies on increasing your charity’s impact instead.

Lottery & Raffles

Our services include, but are not limited to, the following:

  • Processing responses from raffle tickets
  • Fulfilling and managing additional ticket requests
  • Hosting draws for charities
  • Supporting charities as an External Lottery Manager (ELM)
  • Processing and coding all entries after the closing date as donations
  • Providing an electronic ticketing and draw management system
  • Conducting early bird or fast responder draws
  • Granting access to a full stack of reporting tools

For more information please visit our Raffles & Lottery page.

Video coming soon!