Blog

Mosaic
  • Ensuring your Charity’s fundraising mailings and fundraising have a cracking Easter!

    Daffodils in flower and chocolate eggs in the shops can only mean one thing – it’s nearly Easter! In fact, it’s already started here at Mosaic, with gift cards and virtual gifts, Easter eggs and…

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    24 Mar 2022
    Blog
  • Meet Russell, Our Goods-in Administrator

    York-based Russ King has been a goods-in administrator at Mosaic Fulfilment Solutions for two years. A man of many talents, he’s not only also a trained mechanical engineer but during lockdown he built a bar…

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    10 Mar 2022
    Blog
  • Easter Opening Times 2022

    Mosaic’s Easter Opening Times Our last day for goods-in before Easter is Monday April 11th, 2022 Our last date for orders to arrive in time before Good Friday is Wed April 13th for the 24-hour…

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    09 Mar 2022
    Blog
  • Meet Natalia, Our Warehouse Supervisor

    An Art graduate from Gdansk, Natalia arrived in the UK over 8 years ago. Organised and productive, she’s a force of nature who likes to get things done and done properly! It’s thanks to this…

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    01 Mar 2022
    Blog
  • Meet Jane, Our Warehouse Operative

    Six years in a variety of roles at Mosaic, across client services and both our contact and distribution centres, have given Jane a unique depth of understanding about our clients’ needs, campaigns and products. Jane…

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    15 Feb 2022
    Blog
  • Corporate Social Responsibility and Our Charitable Donations in 2021

    We take our Corporate Social Responsibility (CSR) seriously here at Mosaic. During 2021, we were proud to donate a total of £8,600 to several charitable causes including local and community-based charities. In this infographic, we…

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    19 Jan 2022
    Blog
  • Meet Hugh, Our Senior Developer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    04 Jan 2022
    Blog
  • Meet Chris, Our Developer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    08 Dec 2021
    Blog
  • Mosaic’s Arrangements for Black Friday Weekend

    Mosaic’s Arrangements for Black Friday Weekend 26-29 November 2021 With Black Friday falling on 26 November 2021 and Cyber Monday on 29 November 2021, we thought we’d update you on our arrangements during this very…

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    17 Nov 2021
    Blog
  • Meet Ian, Our Senior Developer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    16 Nov 2021
    Blog
  • Christmas Opening Times 2021

    Mosaic’s Christmas Opening Times With Christmas Eve falling on a Friday this year, drivers will be working hard to deliver every parcel in time for Christmas. The earlier we receive your last orders, the better.…

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    10 Nov 2021
    Blog
  • Meet Ed, Our Head of Development

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    28 Oct 2021
    Blog
  • Meet Gareth, Our Chief Technology Officer

    Fulfilment and Client Response Software Solutions, Designed by ‘Geeks’ For Real-World Business Growth Mosaic is a tech-driven, highly innovative fulfilment solutions company founded in 2009 by entrepreneurs for entrepreneurs who are looking to grow their…

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    13 Oct 2021
    Blog
  • Mosaic gears up to develop unrivalled charity services division

    Mosaic gears up to develop unrivalled charity services division led by ex-Rapidata and regular giving pioneer, Scott Gray Mosaic Fulfilment Solutions (Mosaic FS) is developing a state-of-the-art specialist charity division that will deliver the most…

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    04 Oct 2021
    Blog
  • Fundraising Trends After Covid

    Donor Pulse Report Summer 2021 And Top Three Takeaways for Charities 'Third Sector' publication recently shared Enthuse’s Donor Pulse Report Summer 2021 revealing donor behaviour trends in the not-for-profit sector as we emerge tentatively into…

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    20 Sep 2021
    Blog
  • Is the eCommerce boom here to stay once lockdown ends?

    Mosaic share strategies for growth-minded brands “The burning question for businesses of all sizes is how to capitalise upon the recent stratospheric rise in eCommerce penetration, and how to hook into the massive changes in…

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    26 May 2021
    Blog
  • It's May and Jingle Bells Are Already Ringing!

    Tips to Get Your eCommerce Business Ready for Christmas Peak Trading 2021 It may only be the second quarter of the year and summer has yet to grace us with its presence, however we here…

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    17 May 2021
    Blog
  • Mosaic Fulfilment Solutions Launch Their New Website

    We are proud to launch our new website Mosaic Fulfilment Solutions, together with our two new sub-brands Mosaic eFulfilment and Mosaic Charity Response!

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    05 May 2021
    Blog
  • 10 Top Tips for eCommerce Returns Management

    It is vital for eCommerce brands to have an effective returns management system. Returns are an inevitable part of selling products online and they can cause issues if left as an afterthought. If you’re not…

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    26 Apr 2021
    Blog
  • Acquisition Notice: Thorn Distribution Ltd

    Mosaic announce the recent acquisition of Thorn Distribution Ltd. We are thrilled to announce the recent acquisition of Thorn Distribution Ltd. The deal will support Mosaic in increasing its capacity, further enhancing its technology-led services,…

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    13 Apr 2021
    Timeline
  • Improve Customer Engagement with our Print-On-Demand Solutions

    Our eCommerce print on demand solutions enable online retail brands to engage with customers in a more personal way. Online shops are different from brick-and-mortar stores in that, once a consumer clicks the ‘buy’ button…

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    23 Mar 2021
    Blog
  • Giving back!

    Christmas 2020 This year has been unlike any other, creating new and demanding challenges not experienced before. Home working a great example, the majority of our clients have had to work from home, and we’d…

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    16 Dec 2020
    Blog
  • eCommerce and the Success of Cardboard Packaging

    How sales have increased for the Packaging industry Christmas is around the corner and the annual rush of everyone buying enough food, drink, and the main thing, presents to have a successful season is underway.…

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    07 Dec 2020
    Blog
  • Christmas Opening Times

    Mosaic's Christmas opening times Our operation will close for Christmas on Friday 25th till Monday 28th December. Open Tuesday 29th, Wednesday 30th and Thursday 31st December but closed on New Years Day, 1st January. Back open within the…

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    01 Dec 2020
    Blog
  • Peak Trading and Courier Christmas Update

    Mosaic's peak trading and courier christmas updates There is no doubting it has been a record year, delivered in exceptional circumstances. We’re pleased and proud to have supported our clients and charity partners. For those…

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    18 Nov 2020
    Blog
  • Preparing for Peak Trading this Holiday Season

    What are Mosaic doing to prepare for the holiday season? With the busy Christmas holiday season around the corner, here at Mosaic Fulfilment Solutions, we are getting prepared. We are expecting this seasonal peak to…

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    26 Oct 2020
    Blog
  • Supporting the Third Sector

    How Mosaic are helping our third sector partners We are now about three weeks into the Coronavirus crisis in the UK. Dust is beginning to settle, and we are getting some idea about what is…

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    31 Mar 2020
    Blog
  • 5 Ways to be great at saying "Thank You"

    How to say 'Thank you' With the cost of acquiring new donors becoming increasingly more expensive, the importance of retaining existing supporters has never been more important to a charity’s financial sustainability. Charities in the…

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    25 Mar 2020
    Blog
  • An update from our Managing Director

    What are Mosaic's current protocols? Following the Prime Minister’s address yesterday evening, I’d like to update all our clients as to where we are and our current protocols. Since Mosaic Fulfilment Solutions was founded over…

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    24 Mar 2020
    Blog
  • Real-time reporting

    Why Mosaic use real-time reporting In our ever-evolving digital world, understanding the interconnectivity between smart devices and their human operators is key for any eCommerce business, both in trying to identify consumer habits and in…

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    05 Feb 2020
    Blog
  • Payment Processing

    What is payment processing and how are eCommerce payments received? The World of eCommerce has and continues to outpace its predecessor in the form of brick and mortar stores but despite the obvious benefits that…

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    22 Jan 2020
    Blog
  • KPI Reporting

    Why is measuring KPIs important for your company To understand just how your business is performing, you have to know more than just how many products you’re selling. You must have an honest and effective…

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    09 Jan 2020
    Blog
  • Cyber Essentials

    Mosaic become Cyber Essentials Certified Mosaic Fulfilment Solutions are delighted to announce it has become certified to hold the Cyber Essentials standard, a move that helps protect our clients from common cyber threats and further…

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    01 Oct 2019
    Timeline
  • Acquisition Notice: CFP Lotteries & Raffles

    Mosaic becomes a dedicated lottery provider Mosaic Fulfilment Solutions has boosted its position to become the UK’s most comprehensive charity services offering with the acquisition of an interest in dedicated charity lottery provider CFP Lottery…

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    01 Jul 2019
    Timeline
  • New York House: Grand Opening

    Mosaic expands to York House Following a significant investment, The Mosaic Group are delighted to announce the expansion of our HQ at York House, starting early 2018. The Mosaic Group is pleased to announce that…

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    01 May 2019
    Timeline
  • DataSeal Accreditation

    Mosaic receives DataSeal accreditation Mosaic Fulfilment Solutions are a proud member of the DMA (The Data & Marketing Association), a network of more than 1,000 companies across a wide range of industries, who aim to…

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    01 Aug 2018
    Timeline
  • FSC Certification

    Mosaic has become a certified FSC® …

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    01 Aug 2018
    Timeline
  • New York House : Announcement

    Mosaic expands HQ office at York House 22nd February, 2018 Following a significant investment, The Mosaic Group are delighted to announce the expansion of our HQ at York House, starting early 2018 The Mosaic Group…

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    01 Jul 2018
    Timeline
  • UKWA: Membership

    Mosaic becomes a member of the UK Warehouse Association (UKWA) Mosaic Fulfilment Solutions are proud to be a member of the UK Warehouse Association, the leading organisation for the logistics sector with over 700 members.…

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    01 May 2018
    Timeline
  • Kofax: Certification

    Mosaic holds certification in Kofax capture 10 Mosaic are delighted to hold certification in Kofax capture 10 and to be recognised as a technical solutions specialist. Kofax is a leading supplier of software and solutions…

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    01 Mar 2018
    Timeline
  • PCI 3.2.1: Certification

    Mosaic receives full PCI DSS v3.2 Accreditation 4th August, 2017 We are delighted to announce Mosaic have now received full PCI DSS v3.2 accreditation. Mosaic’s Attestation of Compliance to the latest standard of the Payment…

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    01 Dec 2017
    Timeline
  • Acquisition Notice: Telebank Ltd

    Mosaic Acquire an interest in Telebank 4th August, 2017 Mosaic Fulfilment Solutions continues to increase its UK footprint, acquiring an interest in Telebank, with 20 years of experience in the response handling industry. MFS GroupCo…

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    01 Sep 2017
    Timeline
  • Acquisition Notice: Committed Giving Ltd

    Mosaic Acquire an interest in Committed Giving 4th August, 2017 Mosaic Fulfilment Solutions continues to increase its UK footprint, acquiring an interest in Committed Giving, the UK’s pioneering online donation management platform. Committed Giving an…

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    01 Aug 2017
    Timeline
  • DMA

    Mosaic partners with Data & Marketing Association (DMA) Mosaic Fulfilment Solutions are proud to have a membership with the Data & Marketing Association (DMA), seeking to guide and inspire industry leaders, to advance careers and…

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    02 Oct 2016
    Timeline

Quality

Our Awards

Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

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MiWorld for eCommerce

Mosaic MiWorld Fulfilment

 

MiWorld for Charities

Mosaic MiWorld Response

 

FMCG

If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.

Fashion

Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.

Alcohol

We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.