Contact Centre Services

Mosaic

Our York based Client Support Centre has provided the highest-quality inbound and outbound customer contact solutions for well over 10-years, and we’re excited to keep delivering for many more to come.

Mosaic offers award-winning B2B and B2C contact centre services. Our omnichannel management software supports calls and email management, web chat, SMS and social communication all in a single real-time interface. Whilst skills-based routing effectively manages all inbound communications.

Our highly skilled customer service teams will then ensure a positive, long-lasting impression that reinforces brand values and enhances the overall customer experience, through their extensive product and company knowledge and our powerful CRM tools, increasing repeat custom.

Industry leading

It’s a well-known fact that it costs significantly more to acquire new customers than to retain existing ones.

To provide the exceptional service we do, Mosaic must become an extension of your business. Our solutions include both dedicated and shared resource, yet further supported by automated call handling, real-time call information and historical data for agent performance analysis.

Armed with these insights, exceptional product knowledge, powerful technologies and a modern, PCI 3.2.1, ISO 27001 & ISO 9001 accredited environment, Mosaic delivers industry-leading and fully personalised contact centre services for brands of all type.

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Mosaic
Mosaic

Quality

Our Accreditations

Our commitment to doing things right is reflected via the scope and range of accreditations, and industry recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

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