Mosaic

Mi-Hub cloud-based accessed portal is a comprehensive, scalable solution developed for fundraising professionals & eCommerce clients alike.

Mi-CRM module can be designed and tailored to meet your exact organisational needs to drive the best results. We are trusted by some of the leading charities to deliver CRM for the way fundraisers work today. It’s essential our technology keeps up the pace with the changing donation landscape and for Mosaic, recent acquisitions combined with continual innovation, provides our charity clients with a world-class donation package.

What is Mi-CRM?

Mi-CRM module can be designed and tailored to meet your exact organisational needs to drive the best results.

We are trusted by some of the leading charities to deliver CRM for the way fundraisers work today. It’s essential our technology keeps up the pace with the changing donation landscape and for Mosaic, recent acquisitions combined with continual innovation, provide our charity clients a world-class donation package.

Together with Telebank Ltd, Committing Giving and CFP lotteries and raffles, Mosaic provide the most complete donation processing solution in the market today, supplying everything from initial strategy through to payment processing.

Likewise, we have helped many eCommerce brands grow sales and improve customer satisfaction by providing a holistic view. Mi-CRM allows you to integrate all your customer or supporter interactions, be it on the telephone, or online offering a truly omnichannel solution. A simple central system transform you central administration, securely and enhances in-house team collaboration and efficiency.

Mi-CRM allows you to integrate all your customer or supporter interactions, be it on the telephone, or online offering a truly omnichannel solution. A simple central system transforms your central administration securely and enhances in-house team collaboration and efficiency.

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GDPR MiCRM

GDPR
Approved

Protect your data MiCRM

Protect
your data

Cloud Based MiCRM

Cloud
Based

Training Support MiCRM

Full training & support

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eCommerce Key Features

  • Integrate with telephone, online and omni-channel solutions
  • A centralised and single view of the customer – “one version of truth.”
  • Ability to see all transactional information
  • Customer feedback tracking
  • GDPR consent preferences
  • Powerful API links & integrations

Charity Key Features

  • Import from both telephone, online and other 3rd parties
  • A centralised and single view of the supporter – “one version of truth.”
  • Ability to see all supporter transactional information
  • GDPR consent preferences
  • Powerful API links & integrations
  • Full view option to download the form (and cheque if applicable) if you add on Mi-Image a module extension pack
  • Select campaign or image snapshots (e.g. High-value donations, Gift Aid responses) and download, or schedule an automated extra of images and metadata to secure FTP location
  • Direct link into “Thanking” print production techniques using our in-house print and direct mail facility
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BOOK A DEMO OF Mi-CRM TODAY

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Mi-Image is an optional extra to the Mi-Scan and Mi-CRM modules which is available at a small additional fee to cover user licences, IT storage and download costs. Mi-Image allows your organisation a digital "carbon copy" of processed and banked cheques. We scan every cheque and document every transaction to give you full viewing rights through our secure online portal.

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Customers

Who we support

We are a large and highly regarded 3PL providing end-to-end outsourced business services to a broad range of clients across the retail, eCommerce and FMCG sectors, working with more than 80 fulfilment clients.

Success Stories

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Experience Mi-CRM

Book a demo of our Mi-CRM system & its modules today and discover the endless possibilities of our comprehensive & scalable solutions that are designed with your needs in mind.