Response Handling


Mosaic’s expertise in managing response handling campaigns has for many years, maximised fundraising efforts for established and emerging organisations and we’re excited to help you reach your campaign goals.

Through substantial and continued investment into our infrastructure, Mosaic provide fast, accurate and secure donation processing solutions that maximise incomes, reduce waste and enhance support relationships.

Our Support Centre operates on a shared service bases, delivering innovative and cost-effective solutions. We handle millions of responses every year and ensure each is done in the most effective method possible.

Tailored approach

No two clients are ever the same, so we’ve adopted a tailored approach to suit, building bespoke integrations, that can be scaled around your peaks and live within 24-hours.

Operating market-leading mail-management systems, Mosaic is the best-in-class for response handling, donation processing and data solutions, with clients regularly achieving 90% straight-through processing.

With modern, secure facilities and certified environments, Mosaic offers the complete service from initial response through to fulfilment and all managed from a single, onshore UK based location.

Investments into advanced mail, document, scanning and image processing ensure operational excellence, whilst our strict compliance cements security.
Lady using Smartphone and Laptop - Mosaic


Our Accreditations

Our commitment to doing things right is reflected via the scope and range of accreditations and industry-recognised memberships that we are proud to hold and to be a part of. In offering our range of fully accredited services, we seek to provide the complete end-to-end solution, ensuring effectiveness, efficiency and security throughout the entire business.

Find out more

Download Our Guide

Form not found or is not published

Powered by ChronoForms -

Download Our Checklist

Form not found or is not published

Powered by ChronoForms -

MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response