Successfully handling consumer demand is as much about being able to accurately satisfy orders placed and distributed, as it is being able to manage any subsequent returns that may occur, and doing it all with the same care and operational thought.
Returns are an inevitable consequence for businesses selling products online, and it’s impossible to avoid them altogether. A customer may want to return something for any number of reasons, be it a size issue, an electronic concern or simply a disliked gift.
Treating your returns management as an afterthought to your fulfilment operation leaves your business running the risk of losing customers, leaving them with a sense of anger and potential frustration.
Managing returns successfully could be the key between keeping your customers happy and maintaining their loyalty. The returns process is the perfect chance to set your business apart from competitors.
There is no exact science to returns management and predicting why a return might occur can be like the search for a needle in a haystack, but Mosaic with our vast experience can advise on the best way to manage returns and keep your customers happy.
Being able to process returns includes integrating your CRM into our datahub technology for the management and reporting of complaints, speedy resolutions, replacements and customer data capture. This comes as standard with Mosaic.
Mosaic can manage your entire order process from initial transaction processing through to delivery, responding to any complaints, order changes and all associated activities that may occur.
We take great pride in providing a trusted and professional customer experience, we are constantly enhancing our approach with new technology, staff training and ongoing client discussion.
Put simply, Mosaic can handle everything end-to-end in a quick and effective fashion, so you don’t have to.