Supporting the Third Sector

31 Mar

How Mosaic are helping our third sector partners

We are now about three weeks into the Coronavirus crisis in the UK. Dust is beginning to settle, and we are getting some idea about what is becoming the new normal. For our third sector partners who we work with, we have seen a recent surge in emergency campaigns. And we have helped these charities in their time of need, with their donation processing, banking and thanking needs.

British Red Cross is well versed at launching and delivering, at speed, emergency campaigns. But they were one of the first to outsource their response forms to us, which is usually done in-house. Upon receipt of the replies, we open the business response envelopes (BRE), we scan the donation forms and process the donations. We continue to support our clients at this time and have deployed our own emergency continuity processes in order to deliver our services.

So, with major events cancelled and other income-generating activities, such as face-to-face fundraising suspended, many charities we work with are investing in direct mail, TV, newspaper inserts and door drops. In fact, many direct mail specialists believe that with substantially more people at home than usual currently, it is likely that engagement with mail will increase even more during this period.

Mosaic operates an omnichannel response operation that is technology-led. This means that we also have a bank of call centre staff located safely at home to respond to donors wanting to give over the phone. We are ISO, PCI and Cyber Essentials accredited meaning we remain secure whilst we operate in this way. We also have a digital print solution, that means we can also thank, as well as bank – and quickly!

As an end-to-end back-office solution, we have seen many of our clients requesting our services to process their general business post, including Macmillan and WaterAid. So, whilst head offices in London close, our rural location near York allows us to operate safely, adhering to the safe distancing measures and we can scan and upload general mail to either SecureFTP or our proprietary Image Acquirer throughout this crisis.

Whilst the amount of fundraising advice in relation to the Coronavirus has ballooned in recent days, at Mosaic we are now seeing the impact of live campaigns. We have been asked a variety of questions, which include:

"What happens if people can’t get to the post box?"

You can still use donation forms and response envelopes where government guidance still allows people to leave their homes. They also act as a reminder that a response is wanted. We do however, suggest that in all communications you give donors the choice to give online where possible. But remember, you can still thank with us, using our print facility.

Read our article here about banking and thanking.

“Should I ignore this whole thing, and carry on fundraising as normal?”

This is a global pandemic and it’s affecting all our lives in unprecedented ways. So, we should not ignore it and DM, Digital, and even TV should acknowledge the crisis and show how your organisation is mitigating the impact of the virus, how you are helping your beneficiaries and dealing with the impact of increased demand against the pressure of cancelled public fundraising events.

"Do I pull, or delay an appeal/campaign? I am worried?"

Unless there is a very special reason, we’d advise you to go ahead, but, if you’re about to send out a DM pack, we’d make three suggestions:

  • Add a lift letter or stop press insert as a low-cost last-minute addition to explain what you are doing in the face of the Coronavirus pandemic.
  • Adapt your donation form to capture email addresses and telephone numbers (along with relevant permissions), explaining that they are important communication channels should mail services be interrupted.
  • Consider an option to give a regular/monthly gift to last the duration of the pandemic.
"Won’t supporters be worried about their jobs and finances?"

Yes, maybe so you need to be respectful. Acknowledge that this is an uncertain time for many people and go out of your way to let them know that they should only help if they are able. Whilst usual prompt boxes are still okay to use, be clear that you will be grateful for anything your supporters feel able to give at this time.

Download Our Guide

Form not found or is not published

Powered by ChronoForms -

Download Our Checklist

Form not found or is not published

Powered by ChronoForms -

MiWorld for eCommerce

Mosaic MiWorld Fulfilment


MiWorld for Charities

Mosaic MiWorld Response



If it moves fast, we’ll fulfil it and fast. Our pick accuracy rate is 99.99% and same-day dispatch rate 99.99% . From alcohol to vitamins to zen yoga products, we cover the whole alphabet of fast-moving consumer goods, delighting your customers as well as your accountants.

Vitamins, Health & Nutrition

From chewable gummies to protein powders, CBD oils and nutritional supplements , we’ll help you keep your customers topped up on their important nutrients. We are organically certified with extensive experience of handling vitamin products. We operate strict FIFO and batch control, allowing you to track and control your stock.

Shelf-stable food & drink

We fulfil a diverse range of food and drink consumables from our clean, ambient distribution centre for several prestige clients, some of whom have Fairtrade and Organic Certification. From teabags, filter coffee and snack bars to wholefood crisps, organic chocolate and mineral water, we understand how important it is to protect these goods, and we handle them with kid gloves so that they arrive in perfect condition. We specialise in handling glass items such as coffee jars and sets of jam too, using specialist packaging which ensures their safe arrival.

Hair & beauty

We understand that hair and beauty products are personal for your customers, and that they want their orders to arrive as quickly as possible and in pristine condition. We can personalise your product with our in-house personalised print-on-demand service or use bespoke packaging which is on brand for you. We have extensive experience of handling hair products and organic hair products including premium shampoos, conditioners, serums – also luxe styling tools. We also fulfil orders for many cosmetics, beauty and perfume brands.


Socks, underpants, sandals, shoes, gloves, athletic clothes, streetwear, hoodies, t-shirts – if your clients wear it we’ll fulfil it! We have extensive experience in this field, including specialist fulfilment for prestige sports teams. We even handle orders for pet clothing!

Stationery, Books & Cards

We know that your stationery and card orders need to arrive on time and in perfect condition – our clean distribution centre and immaculate packaging ensures just that. We fulfil stationery orders for over 50 clients, from gift packs, to posters, to pens, books, pamphlets and birthday cards. We even ship Bibles for prestigious clients.

Gifts & luxury products

Fulfilling gifting and luxury orders are our speciality. We understand how important these orders are for your customers, and so we ensure perfect packaging and quick delivery. We’ll collate kits for you, if needed, and we can use your branded packaging. We can even make it personal with our (in house) personalised print-on-demand service.

Pet products

From pet beds to harnesses, from everyday pet food to specialist worming tablets, we have handled it all. We can even fulfil orders for pet clothing!

Home accessories & small electronics

From mugs, teapots and room diffusers, to headsets, phone charging cables and specialist devices, we can help your home accessories and electronic online business grow. We also handle electronic games and specialist hearing protection devices.

Garden products

We’ll handle your orders for garden accessories and equipment, including garden ornaments, tools, accessories, floristry supplies - we’ll even handle your bulbs, seeds and garden gift sets. We can even collate bespoke garden subscription gift sets for you.

Personalised subscription boxes

We have seen massive growth in the popularity of subscription boxes in our clients’ online businesses. We collate and fulfil subscription boxes for several clients of all sizes, using highly branded packaging. We can even personalise orders thanks to our in house print-on-demand service.

Charity trading & virtual gifts

We are charity experts here at Mosaic and we fulfil orders for over 50 well known UK charities. We meet and surpass strict compliance requirements rightly demanded by our charity clients, including handling organic, vegan and Fairtrade products.


We are licenced to store and fulfil orders for alcohol products here at Mosaic, and we have done so for several significant clients for many years. We specialise in fulfilling alcohol subscription orders, and we’ll collate the bespoke kits for you if you like.

Toys, games & sports

We can’t tell you how many orders for toys, games and sports we’ve fulfilled over the past 13 years or so! One of our longest-standing clients is a toy company specialising in educational toys. So we know how important it is for these orders to arrive in time for someone’s birthday or Christmas. Our client list also includes several games, games equipment and electronic games companies. And sports – we have fulfilled orders for clients at the very top of their game!

Organic, vegan & fairtrade products

We are passionate about ensuring that our business is as sustainable as possible. We are certified by the Soil Association and we have FSC accreditation. We fulfil orders for many vegan, Fairtrade and organic clients, with years of experience in this area. Have a look at our sustainability policy too.

Advanced Warehouse Management System

Our Advanced Warehouse Management System ensures real-time view of every operation, including stock levels, incoming deliveries, outstanding purchase orders, allocations and despatch. Our Warehouse Automation processes increase efficiency, shrink labour costs and accelerate fulfilment.

We give you end-to-end traceability and visibility:
  • Third-party logistics customer details
  • Delivery method selection
  • Current stock levels of products available
  • Purchase order imports
  • Existing order history
  • Order tracking

Data is automatically updated and adjusted, ensuring fastest customer enquiry response and enhancing customer experience.

Our 3PL Portal
  • Fully integrated with our warehouse management software and management system, OrderWise
  • Specifically set up so you can log in, view your stock levels within our warehouse, book deliveries, place and import orders
  • You have complete control over your deliveries and bookings
  • Direct booking of deliveries, access to the goods inwards calendar
  • Automated delivery and stock updates, advanced shipping notes and stock reports
  • The 3PL Portal eradicates the need for time-consuming ordering methods like spreadsheets, as well as emails and phone calls going back and forth
  • Everything you may need to know is accessible within the portal

Video coming soon!

Medical Products & CBD Fulfilment

Our Soil Association-certified organic distribution centre has capability and experience in fulfilling medical grade products including pharmaceuticals, medical devices and PPE(personal protective equipment). Our processes include strict batch and temperature control to ensure that your compliance and regulatory requirements are met and exceeded. Our cloud-based software ensures total visibility, control and tracking around your Best Before (BBE) End dates, barcodes and serial numbers, so that your stock can be monitored and managed with total accuracy.

We recognise that this is a specialist area and we can (and do) build bespoke solutions around our clients’ specific needs. We would be pleased to discuss how we can help you in further detail. We can also handle the rapidly growing CBD fulfilment sector, whether this is in the form of gummies, tablets, creams, ointments or oils.